experiences of living and working in other countries.” Claudine Hakim of International School of London
(ISL) agreed. “We are also seeing it in schools with conflict resolution and how students can engage with each other in a way that will lead to amicable outcomes. They’ve not had the chance to practice that in a face-to-face way. A lot of the time when you are onscreen it’s easier to get involved in conflict. Schools are working hard on those skills, which are going to be life skills for the future.” “It’s not just the younger generation that has
been affected by this,” added Demetra Marcantonio. “Individuals of all ages have been impacted and I think there does need to be a little bit of work on communication skills.” Ann Ellis concurred, saying that communication,
especially with remote work, is “so important”, especially when working with remote teams in other time zones and geographies. “We don’t have the idea of 9-5 anymore in our company because we have to go with time zones,” says Ann. “That’s a big skill.” Mauve Group is supporting managers to develop these skills with in-person whole-company management training that is bringing people who have worked remotely together for the first time.
ADAPTING TO NEW TECHNOLOGY AND DEVELOPING HEALTHY CHANGE MINDSETS Panellists also highlighted key skills and jobs of the future as centred on digital and data analysis, including data scientists. “These and the skills related to them are going to be really important now and going forward,” said Ann Ellis. On artificial intelligence (AI), Demetra Marcantonio is
interested in its “incredible possibility,” with the important caveat that “it’s managed properly and that humans remain in control. It would be good to see what it can do. AI is about how humans and technology are better together and the best way to do that. We have to embrace it. AI and digital transformation are critical to the success of any organisation. Business leaders know this.” Adopting a change mindset and cultures that enable
every transition – be they international relocations, role change, or responding to external events or harnessing new technology – is high on the panellists’ agenda. “The years have taught me that nothing is ever the
same,” says Demetra Marcantonio. “Everything is changing and it’s just about having that mindset about being open to change. The sooner we can embrace that change mindset, the better. Who knows what the next covid will be? Hopefully not, but there will be something for sure.” Valérie Besanceney agreed wholeheartedly,
pointing out the value of collaboration across sectors to drive innovation and share common experiences and challenges. “The difference between change and transition is that change happens to you suddenly,” she explained. “Transition is really about that whole journey and about choosing how you manage that change. What are you going to do to learn and grow from it? At the same time, what skills do you need for any future change
in your life?” This point resonated particularly with guests,
the majority of whom in a quick show of hands felt unequipped to deal with changes coming our way. This underlines the importance of conversations like this, those in the Leadership Hub workshops that followed and year- round at the Think Global People community events. For Ann Ellis, responding to change and innovating
has been how the company has grown significantly over the past three decades. “I embrace any sort of change. I’m that person always looking forward. You’ve got to stand on the edge of that precipice and not fall off, but be bold and ready to change and adapt to what’s going on.”
“The difference between change and transition is that change happens to you suddenly. Transition is really about that whole journey and about choosing how you manage that change. What are you going to do to learn and grow from it?”
VALÉRIE BESANCENEY, SAFE PASSAGE ACROSS NETWORKS (SPAN)
Claudine Hakim, ISL
15
THINK GLOBAL PEOPLE INNOVATION
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