“Financial services companies often prioritise cost-
saving solutions and tend to focus on first-tier cities,” she explains. “However, AltoVita serves clients from various sectors, including those with more remote and difficult locations.” AltoVita is also working with investors and partners,
many of which are major real estate companies, to advise on what the market needs when they are creating new accommodation inventory in areas where properties are not readily available. “When I was travelling and doing research myself,
I ended up resorting to Google to try to find the right reliable partner in each different region,” she says. “In most of the markets I even had to meet the
landlord or provider in person to sign the lease. For example, when I was in Tokyo, I had to meet with the property manager, and it was all done on paper and the experience from searching to booking was painful. Then after you have stayed for a whole month and you want to extend the lease again, you must meet them in person to sign the lease on paper.” “When you are trying to research and verify accommodation as an individual, it can be difficult to find out more about the offering. Sometimes in foreign countries you can’t even read the reviews because they are in a foreign language.”
5. PERSONALISATION IS KEY Personalisation is a key aspect of AltoVita’s offering and one which companies and their assignees are increasingly interested in. “Our goal is to provide a personalised experience
for each booking,” Vivi says. “We aim to serve clients from interns all the way to executives. It is about having the right solution for the younger population including graduate trainees, associates and interns for whom travel within a company might be a key career objective. Then there are the more complex cases with senior managers who are travelling and relocating with their children, family pets, and possessions.” She says AltoVita has two main offerings. One is a high-
touch service which seeks to understand the requirement of each individual booking and provides the three best curated options for the employee to choose from. The second one has built-in parameters which enable companies to set their required location, budget and facilities and then allow the employee to choose from a menu of options.
6. THE CONTRIBUTION OF TECHNOLOGY Technology will increasingly play a significant role in global serviced accommodation. AltoVita’s technology integrates with property management and brings live inventory content to the platform. Greater visibility and choice mean travel and mobility managers can have better control over spend and accommodation choices. The platform provides comprehensive information
about properties, including rates, availability, amenities, sustainability practices, and safety features. AltoVita enriches the content further by adding their own information on sustainability and safety. Travel and mobility managers can also view their spending, budget, and expenditure in different regions and periods and track expenditure on minority-owned, women-owned and sustainable properties.
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7. SUSTAINABILITY IS INCREASINGLY IMPORTANT Sustainability is high on the agenda for serviced accommodation providers and their clients. Companies are increasingly focused on demonstrating sustainability to their shareholders, and sustainably operated companies tend to perform better. “It’s every company’s dream to demonstrate net
zero emission by 2030,” Vivi says. “In the future, it is in our product roadmap to create our own property management system that our operators can connect to. They would then be able to see how much is being spent on energy, what the energy consumption is, and what the Co2 emission is per night per property.” “Many companies want to build a better world for
our future generations and would be keen to understand the sustainability practices of operators,” she says.
8. A NEW FOCUS ON WELLNESS Wellness amenities are gaining importance, especially after the COVID-19 pandemic. Clients are interested in amenities including gyms, swimming pools, and other wellness-related facilities. While individual assignees may not directly request wellness amenities when booking, there is evidence that once on assignment, they seek out such activities. “This indicates that wellness amenities are becoming
more important to clients, even if they may not express it explicitly during the initial booking stage,” Vivi says.
“MANY COMPANIES WANT TO BUILD A BETTER WORLD FOR OUR FUTURE GENERATIONS AND WOULD BE KEEN TO UNDERSTAND THE SUSTAINABILITY PRACTICES OF OPERATORS.”
THINK GLOBAL PEOPLE SERVICED APARTMENTS
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