TECHNOLOGY


TALENT + TECHNOLOGY


A MODERN, GLOBALLY MOBILE WORKFORCE EMERGES AMID UNCERTAINTY


By producing a more diverse and engaged workforce that will meet their organisation’s need for creativity and innovation, offering a positive mobility experience can pay dividends for employers, says Peter Clarke, practice leader at PwC Global Mobility Services, joint winner of Relocate’s 2017 Technological Innovation award.


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arlier this year, at the World Economic Forum in Davos, a number of themes emerged which have a direct impact on the talent agenda and global mobility matters. There’s


no doubt the overriding theme in Davos was the unprecedented uncertainty in the current global environment. Rising geopolitical tensions, Brexit, and significant uncertainty


resulting from the new US administration top the worry list of global leaders. Nevertheless, PwC’s 20th annual CEO survey reflects a rising sense of short- and medium-term optimism on the part of CEOs. US CEOs are especially confident about growth. The challenge is whether this confidence can be translated


into business results, as the above long-term challenges coalesce on the global stage. One theme that remains constant is that business leaders


are continuing their focus on the talent agenda. Despite obvious opportunities resulting from technology – including robotics and artificial intelligence – CEOs recognise that human talent is the one distinctive element that will drive their businesses forward in the future. They see the value of marrying technology with uniquely human


capabilities. The skills they consider most important are those that can’t be replicated by machines. CEOs rank creativity, innovation and emotional intelligence as some of most valued skills in the workforce, but also the hardest to find. So how do these themes relate to talent deployment and global


mobility? As I’ve said before, innovation and creativity will not be driven from behind a virtual-reality headset or through endless video conferences. Innovation and breakthrough thinking come from the human interaction that happens with face-to-face collaboration


and the sharing of diverse ideas of people from different perspectives and diversity. There is simply no substitute for the value of global mobility experiences – for both employees and organisations. Therefore, despite the rise of the machines, global mobility will


continue to be an important tool for building workforce capability with the skills to complement emerging technology. The results of our PwC survey show that CEOs recognise the


need to create greater talent diversity in their workforce through more global mobility and changing employment structures that facilitate talent mobility. Global mobility teams should strive to make their organisations’


movement of talent across borders as seamless and as frictionless is possible. This is a goal we are constantly striving to achieve at PwC as well. Helping us meet these goals is a ‘mobile first’ mindset. Mobile goes a long way in driving positive user experiences


with its anywhere, anytime ease of use. To that end, we recently launched our myMobility app [for which PwC was joint winner of Relocate’s Technological Innovation award 2017], which assists employees with managing their tax, social security and immigration information in one secure and convenient place. It simplifies the processes of storing and sharing information, saving time and improving accessibility to information flow. Demand for these applications is growing. At PwC, for example,


we’ve seen a fivefold increase in the user base of MyMobility in the last 18 months. We believe that employers who can create a positive mobility


experience will create a more diverse and more engaged workforce that will feed their organisation’s innovation and creativity needs.


2017


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