AWARD CATEGORY: DESTINATION SERVICE PROVIDER OF THE YEAR – REGIONAL
I
WINNER: ELITE WOODHAMS RELOCATION Elite Woodhams Relocation
n what the judges called an “exceptional” entry, Australia-based
(EWR) offers a truly human-centred approach to destination service provision (DSP)
desire to across
Australia, New Zealand, Asia and Pacific nations. Each example of the team’s work over the past year highlights a real
help people, with
the team constantly improving their support to create better solutions. For people relocating, these innovations have a real
positive impact on their wellbeing, reflected in the 100% of clients who are “very satisfied or satisfied” with the service they received. It is also credit to the whole team that EWR again raised its Net Promoter Score to 89.5 in 2021 from an already world-class 87.5 in 2020, despite another challenging year impacted by Covid-19.
GOING ABOVE AND BEYOND With its team of 12 employees and 58 independent experts on location, EWR works to authentically solve problems and makes people’s lives easier. Its entry described many genuinely moving examples where wellbeing,
world-beating outcomes. Among them was the service and technology
innovation designed specifically to support healthcare workers: people often on lower budgets and receiving little to no employer relocation support. In conjunction with the client, EWR spearheaded the
development of a self-service model through its EWR Portal, powered by Relocation Online. This delivers a cost-effective programme of resources and access to a consultant’s expert advice online. As one worker stated, “I cannot thank you enough for all your help and support during our journey here in Perth.” Yet EWR’s support did not stop there. Mindful of the
wellbeing challenges inherent in moving countries and starting a new job – especially amid the Covid-19 pandemic – the DSP extended its support to transitions care, going above and beyond to create a buddy programme to help people establish their support network.
PURPOSE-DRIVEN PERFORMANCE The entry also highlighted how the company’s inclusive culture enables it to understand diverse needs and offer the best possible service to every client. This year the team has helped find comfortable accommodation for a person who uses a wheelchair and the right school for a young person with Down’s syndrome. Operating at such high levels of customer focus
and agility requires a very special approach to employee wellbeing. Underpinning EWR’s commitment to creating the best outcome for people relocating are lived values that create safe environments, human focus and care.
As an employer, EWR also actively supports
continuing professional and personal development. This is a core element of the working week that helps to keep people focused, engaged and connected. Explaining why Elite Woodhams Relocation prevailed,
the judges said: “This firm embraces diversity, wellbeing and sustainability and is exceptionally proactive
in
responding to the needs of individuals on the move and in supporting their own employees to deliver excellent service. There was a real sense of care, compassion, security and innovation and going beyond a prescriptive service.” Collecting
the
inclusion and agility combine to deliver
Anna Kavelj, Elite Woodhams Relocation
award, Anna Kavelj, Managing
Director of Elite Woodhams Relocation, said, “We feel somewhat far away in Australia, so it’s really lovely to have this recognition. The team are just so thrilled. We just quietly get on doing what we do best. The team do it day in and day out, but to be recognised by Relocate is a really amazing thing.”
www.ewrelocation.com
“ This firm embraces diversity, wellbeing and sustainability and is exceptionally proactive in responding to individual needs.”
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