In Reference Appointments & Updates
SmartSearch, has launched a new service to help businesses identify the ultimate beneficial owner (UBO) of large corporates. The increased capability comes as SmartSearch is now
integrated with Experian’s Ultimate Beneficial Owner database, and is in response to customer feedback about the frustration of trying to cut through complex corporate structures. The new service will not only enable businesses to have
record of dealer centricity demonstrates, supporting the dealer community as a finance company is more than the current proposal. Empathy, collaboration and innovation are crucial components, never more so than through the unprecedented experience of the current pandemic.”
John Dobson
greater clarity about the ownership of corporate entities they wish to do business with but will also ensure they are compliant with due diligence legislation and Know Your Business (KYB) checks. According to John Dobson, CEO at RegTech specialists SmartSearch,
increasing numbers of businesses are finding it difficult to identify the UBO of corporate bodies where multiple businesses own shares. He said: “This is an exciting new development which will help users quickly
and efficiently understand the ownership structure of a company and identify any individual with 10% or more of the share value. “This new functionality enables organisations to streamline the identification
of the UBO and meet regulatory obligations, all at the click of a button. “We know how frustrating it is for firms who need to establish the identity
of the UBO to find themselves lost in a labyrinth of multiple business names which have shares in the corporation, which may all be linked back to certain individuals or trusts.”
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with problem debt especially in the wake of Covid-19.
Jane Tully, Director of External Affairs
at the Money Advice Trust, the charity that runs National Debtline and Business Debtline, said: “Today’s decision from the Advertising Standards Authority to take action against these lead generation firms is welcome and recognition of the risk these misleading adverts pose to people in debt.”
MotoNovo Finance has confirmed two initiatives designed to support its dealers through the latest lockdown period: l Vehicle Stocking – with immediate effect, all vehicles scheduled for full payment at the end of an agreed stocking period on a MotoNovo stocking plan will be renewed for an additional 60 days automatically. Delaying the need to make such payments, will help dealers to preserve cashflow. l ‘Click & Reserve’ – This smart online tool’s availability continues to prove ideal in supporting dealers’ Click & Collect/ Click & Deliver services. Launched during the pandemic to help dealers, its availability free-of-charge is now being extended until the end of March.
48 MotoNovo Deputy CEO Karl Werner
said “These two steps can, we hope, make a useful contribution to our dealers in these challenging times. For us, being a good partner is a long-term commitment. As our
Noble Systems has announced that its Noble Gamified Learning Management System (GLMS) has received the 2020 Workforce Optimization Innovation Award, presented by CUSTOMER magazine and TMC. The CUSTOMERWorkforce Optimization
Innovation Awards recognize vendors that are emerging as the true leaders in this evolving Workforce Optimisation trend. The winning solutions provide exemplary business management tools, advancing the call centre, CRM and teleservices indus- tries. The award highlights products which enable their clients to meet and exceed the expectations of their customers. “We are excited to have our powerful
gamified learning toolset recognised by TMC as an innovative tool for helping companies optimize their workforce”, said Chris Hodges, SVP sales and marketing. “Especially with the events of the past year, the contact centre industry has been quickly increasing its adoption rate for
The LSB has today published its report of the review into the Contingent Reimbursement Model Code (CRM Code) for APP scams, following an industry wide consultation. The voluntary Code, launched in May 2019, sets out
consumer protection standards to detect, prevent and respond to APP scams. Signatory firms make a commitment to reimburse customers who lose money where they were not to blame for the success of a scam. Emma Lovell, chief executive of the LSB said: “The
Emma Lovell
Code’s objectives focus on prevention, detection and responding to scams. While reimbursement levels are a key metric to the success of the Code, we must not lose sight of the importance of prevention and detection measures. Preventing customer loss and harm from scams is critical, which is why we intend to introduce new metrics across the Code objectives. Part of this work will include bringing consistency across signatories for collation of data and their definitions. “As fair customer outcomes and consumer protection remain our key
principles, we will also amend the Code to recognise that firms can ‘self-fund’ no blame cases. This will ensure that, while work continues within the industry to design a longer-term sustainable funding mechanism for such cases, customers in no blame situations are reimbursed.”
www.CCRMagazine.com February 2021
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