The Analysis Contents
Contents
The Analysis Editor’s Letter
News & Opinions
Feeling the economic impact of Covid Facing the fraudsters The two t’s
In Focus C-suite expectations of credit in 2021
3-13 3
6-10 11 12 13
14-40 14
A year like no other for the collections industry 16 Care home finance remains in the spotlight Some positive signs in challenging times
Taking steps to achieve financial control Showing forbearance
Socially engineered fraud shows a spike Taking the pain
Taking seriously your duty of care Protecting your business from data risks Looking up?
Editor Stephen Kiely 51 Cambridge Road, Impington, Cambridge, CB24 9NU Tel: 07766 416693 E-mail:
stephen@ccrmagazine.co.uk
Reporter Ian Willcox Tel: 07951 262848 E-mail:
ian@ccrmagazine.co.uk
Group Production Director Angela Willcox-Kiely Tel: 07920 715047 E-mail:
angela@ccrmagazine.co.uk
Illustrations & Images
Dreamstime.com
4
17 18
20 21 22 23 24 25 26
Cracking the code of late payment
Debate: automation central to collections A helping hand in times of need
Motor finance pricing discretion
Future trends A powerful reminder to do the right thing Death of the high street?
Waying up the financial and health costs In Reference
CCRDirectory
Appointments & Updates The Last Word
Time to tackle unseen damage
Sales Director Gary Lucas Tel: 07785 268404 E-mail:
gary@ccrmagazine.co.uk
Subscriptions and Delegate Sales Alison Lucas Tel: 01702 341948 E-mail:
alison@ccrmagazine.co.uk
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Published by GTS Media Ltd “The Cellar”, 81 Cambridge Road Southend-on-Sea, Essex, SS1 1EP
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38
More than half of European SMEs are confident 39 CCR2
30 31
41-49 41 46
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© GTS Media Ltd (except where otherwise stated). All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means without the prior written permission of the publishers.
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Virtual February 2021
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