In Reference Appointments & Updates
Noble Systems is pleased announce the recent migration from Premise to Cloud for its client Pastdue Credit Solutions. Pastdue Credit Solutions work for some
of the UK’s largest companies to help them recover past due accounts from their account holders. They have been a Noble customer for over 10 years and first purchased a Premise-based contact-centre solution. Since then, they have grown rapidly, expanding their offering to include BPO services, and have added an additional site. The recent migration to the Noble Cloud Contact Center included the successful Go Live of Multi-Session, Omnichannel (e-mail, SMS, web chat), and Secure Payment Assist. Joshua Anthony, director of business
development said: “Our investment in our new Noble Cloud solution forms part of our vision to improve customer experience. The solution gives us the ability to offer our customers and clients a fully integrated multi-channel communications platform (omni-channel). Through coupling this platform with our customer portal, we are enhancing our service to enable customers to self-serve 24/7 and choose their preferred communication channel. The new multi-channel communications platform will support customer engagement via telephone, text message, e-mail, and webchat to enhance customer and client experience.”
Mintos has concluded 2019 with significant growth indicators – the total amount of loans financed on the platform has increased almost three times. Figures from research company Brismo show that Mintos entered the last year as a European market leader, with a 40% market share among the platforms offering investing in loans. Last year was a year of rapid growth for Mintos. The
total amount of investments made by investors in loans on the Mintos platform has nearly tripled when compared to the year before. The platform has already facilitated investments worth €4.3bn since its launch in 2015. More than 250,000 individual investors have registered with Mintos, who
Martins Sulte
earned €70m in total interest. The number of investors choosing Mintos to invest in loans is currently rising by nearly 20,000 investors each month. Currently, Mintos provides 190 jobs at four offices in Europe – Riga, Berlin, Warsaw, and Vilnius. According to recent data from Brismo, total financed volume over platforms
offering investing in loans in Europe amounted to €6.36bn over the past 12 months. During the period, a total sum of €2.58bn was invested through Mintos, which represents 40% of the total market share in Europe, making it the leading platform in the European Union. Mintos CEO and co-founder Martins Sulte claims that the rapid growth
currently experienced by Mintos is a result of catering to their users’ needs. “The rapid growth points out we are on the right track – customers appreciate the service we provide. We continue to work on making loans a generally accepted asset class that is readily available to anyone who wants to invest.”
Hoist Finance has launched WhatsApp for Business in its Italian operation. Partnering with Webio, this initiative enables Hoist Finance to engage with
Duff & Phelps has appointed Chris Coley as managing director. Mr Coley, who will be based in London, joins Duff & Phelps after nine years at FTI Consulting within the firm’s Corporate Finance and Restructuring practice, in both London and Singapore. He had previously trained within the corporate restructuring practice at Ernst & Young. With 15 years of experience in financial and business
advisory services, specialising in providing restructuring and turnaround advice to creditors, lenders, corporates and other stakeholders, he will bring considerable restructuring advisory expertise and skills to Duff & Phelps. David Whitehouse, managing director and head of UK restructuring
Chris Coley
advisory, Duff & Phelps, said: “Chris has been involved in a number of high- profile restructuring assignments over the years, ranging from mid-market transactions to large complex financial restructuring engagements, with a strong focus on business reviews, liquidity management and corporate advisory across a wide range of industries and jurisdictions. This expertise will bring considerable strength to the team, not only in London but across the Global Restructuring Advisory practice.”
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customers in a channel their customers use extensively every day. Using Webio’s conversational AI platform to communicate in real-time with customers via a web application, Hoist Finance now can assign conversations based on department, intelligently route and deploy auto responses as well as management reporting. The launch focused on two key core
functionalities – bulk messaging campaign capability, which will be utilised to extend customer reach, and give Hoist the ability to easily send images of required payment documentation as part of a live conversation. Webio’s EVP of sales and marketing,
Mark Oppermann, said: “We are delighted to work with the Hoist Finance team to bring WhatsApp to their customers. Given the cost of SMS in Italy, adding this new channel is not only cost effective for the business but is bringing Hoist into the digital customer engagement age.”
Uncle Buck Finance has implemented TriLine’s fully integrated GRC & SMCR software solution. Uncle Buck Finance has
February 2020
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