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supporting our customers as they look to keep up with a diverse and ever-changing global population. “With Experian Credit 3D, we are making


richer sources of data available to our customers to make this possible, combining trended and new alternative data sources, such as open data.”


Onguard and Aon are taking their current collaboration to the next level. Onguard is beginning a refinement of its credit-insurance software PolicyManager which will be exclusively available to Aon customers. Remco Beuvens, chief development officer


of Aon, said: “We have been working with each other for some time now, and this next step shows how strong this collaboration is. Onguard is a very reliable partner for us. The use of software for processes, including the servicing of credit insurances and the support of financing opportunities, will only increase.”


Target Group has signed up to the Women in Finance Charter, an initiative from HM Treasury to build a more balanced and fair financial services industry. Chief executive, Ian Larkin, said: “It is


vital that we promote and encourage a diverse environment here at Target as that is ultimately what will allow us to progress


Lantern has achieved its Silver Award having gone through the IIC assessment process. Lantern, who were first assessed last year, gained the IIC Silver in 2017 and have maintained that standard, with an increase in scores across the board. Both customer and staff scores have improved, along with all 4 IIC Principles. Denise Crossley, CEO of Lantern,


The Credit Services Association (CSA) has appointed Zoe Dellow as its new senior learning & development consultant to further drive its apprenticeship programme. She said: “This new role provides an exciting opportunity


to use my training experience to help drive continuous improvement within the collection sector, supporting compliance as well as best practice.” The CSA was recently awarded a contract to deliver its


new Level 4 Regulatory Compliance Officer Apprenticeship programme to the government’s Office for Product Safety and Standards.


and make better business decisions. There are multiple studies out there that extol the benefits of diverse workforces, and we, as an industry, need to do more to encourage this. “We have been very active in programmes


that promote women in the workplace, and have seen the positive impact these create. As such, the Women in Finance Charter feels like a natural step for us and is a great opportunity to help champion the positive difference diversity makes.”


The number of people being declared bankrupt is expected to increase throughout the rest of 2018 in England and Wales, Wilkins Kennedy has warned. The latest Insolvency Statistics published


for Q3 from July to September 2018 reveal bankruptcies increased by 1.7% this quarter


Zoe Dellow


which was a rise of 12% on the same period last year in England and Wales. Louise Brittain, partner and head of


contentious insolvency at Wilkins Kennedy, said: “Usually, people will choose to enter individual voluntary arrangements, but the figures show that has been replaced by bankruptcy. “People are choosing to voluntarily write


off their debts to go into bankruptcy or their creditors are making them bankrupt.”


TransUnion has announced an agreement to sell its Noddle business to Credit Karma. TransUnion acquired Noddle earlier this year as part of its acquisition of Callcredit “TransUnion is excited to bring these


companies together,” said John Danaher, TransUnion’s president of consumer interactive. “Noddle and Credit Karma are well matched, both embracing a ‘consumer- first’ approach to offering free information monitoring and financial health solutions. “We are confident that the business will


continue to thrive under its new ownership and that this divestiture is a positive move for all parties, including UK consumers.”


Denise Crossley collects the award


said: “This is such a fantastic achievement and testament to our culture throughout the business, top down to bottom up, in ensuring a great customer journey despite the difficult circumstances our customers may find themselves in. The Lantern team are to be applauded! Our IIC project for 2019 has already been labelled ‘Going For Gold’!”


December 2018 www.CCRMagazine.com


Fleet Mortgages has announced that Steve Cox has joined the business as its new distribution director. Bob Young, chief executive officer, said:


“We have been very much looking forward to him joining the team here – he brings with him a wealth of experience and is one of those rare individuals within our industry that has worked across


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