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John Lewis Partnership plc Annual Report and Accounts 2015
John Lewis performance
In 2014/15, we continued to evolve as an innovative, omnichannel retailer, enabling more customers than ever to shop when, where and how they want.
IN A CHANGING RETAIL WORLD, WE BELIEVE THAT GROWTH WILL COME FROM THE SUCCESSFUL COMBINATION OF INSPIRING SHOPS AND A CONVENIENT ONLINE SHOPPING EXPERIENCE. WE CONTINUE TO INVEST IN BOTH CHANNELS TO ACHIEVE THIS.
Andy Street Managing Director, John Lewis
in this section...
financial review customer review* sourcing review* communities review* environment review*
* 53 week data Highlights
a Growth in shops and online shows strength of the omnichannel model, combined with growth in market share in all three product categories
a Continued to expand customer numbers and offer market-leading shopping through inspiring shops and convenient online shopping
a In a new partnership with Barnado’s we raised almost £640,000 and volunteered almost 11,000 hours of our time
a Our new flexible format shop in York was the first department store in the world to be awarded ‘Outstanding’ status by environmental standard BREEAM
a We signed up to the WWF UK Forest Campaign, joining other businesses in a collaborative effort to tackle global deforestation
Challenges
a Significant investment needed to support shops and online growth
a Building operational capacity for the new shape of Christmas trade
a Growing risks in our supply chain make responsible sourcing more important than ever
a We must find ways to minimise our direct negative environmental impacts as we continue to grow
Outlook
The pace of change looks set to continue in 2015, with the strongest retailers combining bricks and clicks to create the customer service levels and convenience that customers want. In 2015, we will open our regional flagship shop in Birmingham, setting a new benchmark in bricks and mortar retailing.
Over the year we will also work to identify and establish key indicators that will help us drive and measure our performance against material issues faced through our sourcing and operational footprint.
Andy Street Managing Director, John Lewis
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