18


John Lewis Partnership plc Annual Report and Accounts 2015


How we


create value


We have a unique purpose, ownership structure, and governance model which apply to both Waitrose and John Lewis. Although we have different strategies to maximise the value we create in each Division, the fundamental structures of our value chains are the same.


How we create value


CAREFUL SOURCING


We develop and select our third-party branded quality products to meet our customers’ needs. We develop high quality, innovative own-label ranges.


The Partnership difference


We have many exclusive and often long-standing sourcing partnerships with suppliers for key products giving us a greater influence over quality and provenance.


Waitrose


100% 4,900


All our fresh beef, pork, chicken, milk and eggs are British


new or improved products this year


John Lewis


+11% 1/3


ANIMAL WELFARE. Heather Jenkins Director, MPFFD Buying and Agriculture Strategy, Waitrose


Supported by PARTNERSHIP SERVICES Go to page 76,


£584m sales of UK-sourced products


We have invested significantly in distribution and logistics infrastructure over the past few years.


Waitrose


of suppliers we work with to develop our own-brand products


OUR AWARD-WINNING APPROACH TO FARMING HELPS US ENSURE THE BEST STANDARDS IN QUALITY, SAFETY, ENVIRONMENT AND


+47% 66%


Our delivery slot capacity has increased by 47%


John Lewis


of John Lewis Click & Collect orders now picked up at Waitrose branches


£95m 54%


EFFICIENT THAN EVER. Justin Laney General Manager, Central Transport, John Lewis Partnership


investment in a new distribution centre Magna Park 2


of online orders now received through Click & Collect


BY REDUCING MILES, IMPROVING FUEL CONSUMPTION, AND INVESTING IN LOW CARBON SOLUTIONS WE’RE NOW MORE


We have a market leading omnichannel service, offering our customers unrivalled choice, experience and convenience.


Waitrose 1st


to have temperature- controlled lockers for online Click & Collect orders


tailor made


Increase in personalised offers through myWaitrose card


John Lewis


>50% 33%


APPROACH. Nigel Keen Property Services Director, John Lewis Partnership


of johnlewis.com traffic comes from mobile devices


of John Lewis sales made online


OUR EXPANSION STORY CONTINUES AS WE TAKE THE BRAND TO MORE CUSTOMERS AND INVEST IN OUR OMNICHANNEL


EFFICIENT DISTRIBUTION


We move our carefully sourced products cost-effectively to shops and customers.


CONVENIENT, EXCELLENT SHOPPING EXPERIENCE


We serve our customers by providing a market leading end-to-end shopping experience.


In a nutshell...


The diagram below shows how the Partnership creates value for its various stakeholders and how it does things differently in the market place.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52  |  Page 53  |  Page 54  |  Page 55  |  Page 56  |  Page 57  |  Page 58  |  Page 59  |  Page 60  |  Page 61  |  Page 62  |  Page 63  |  Page 64  |  Page 65  |  Page 66  |  Page 67  |  Page 68  |  Page 69  |  Page 70  |  Page 71  |  Page 72  |  Page 73  |  Page 74  |  Page 75  |  Page 76  |  Page 77  |  Page 78  |  Page 79  |  Page 80  |  Page 81  |  Page 82  |  Page 83  |  Page 84  |  Page 85  |  Page 86  |  Page 87  |  Page 88  |  Page 89  |  Page 90  |  Page 91  |  Page 92  |  Page 93  |  Page 94  |  Page 95  |  Page 96  |  Page 97  |  Page 98  |  Page 99  |  Page 100  |  Page 101  |  Page 102  |  Page 103  |  Page 104  |  Page 105  |  Page 106  |  Page 107  |  Page 108  |  Page 109  |  Page 110  |  Page 111  |  Page 112  |  Page 113  |  Page 114  |  Page 115  |  Page 116  |  Page 117  |  Page 118  |  Page 119  |  Page 120  |  Page 121  |  Page 122  |  Page 123  |  Page 124  |  Page 125  |  Page 126  |  Page 127  |  Page 128  |  Page 129  |  Page 130  |  Page 131  |  Page 132  |  Page 133  |  Page 134  |  Page 135  |  Page 136  |  Page 137  |  Page 138  |  Page 139  |  Page 140  |  Page 141  |  Page 142  |  Page 143  |  Page 144  |  Page 145  |  Page 146  |  Page 147  |  Page 148  |  Page 149  |  Page 150  |  Page 151  |  Page 152  |  Page 153  |  Page 154  |  Page 155  |  Page 156  |  Page 157  |  Page 158  |  Page 159  |  Page 160  |  Page 161  |  Page 162  |  Page 163  |  Page 164  |  Page 165  |  Page 166  |  Page 167  |  Page 168  |  Page 169  |  Page 170  |  Page 171  |  Page 172  |  Page 173  |  Page 174  |  Page 175  |  Page 176  |  Page 177  |  Page 178  |  Page 179  |  Page 180  |  Page 181  |  Page 182  |  Page 183  |  Page 184