John Lewis Partnership Annual Report and Accounts 2015

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John Lewis Partnership plc Annual Report and Accounts 2015 Partnership performance (continued)

AS OWNERS OF OUR BUSINESS WE ALL SHARE IN ITS SUCCESS. WHILE OUR PARTNER ADVOCACY SCORES REMAIN HIGH, CHANGES IN THE RETAIL WORKPLACE MEAN IT’S MORE IMPORTANT THAN EVER THAT WE HAVE A PARTNER PLAN WHICH ENABLES US TO BE AGILE AND TO ADAPT, WHILE STAYING TRUE TO OUR PRINCIPLES.

Tracey Killen Director of Personnel

Partner review

Our employees are Partners, which means we are all owners of the business and share in its success. Our founder, John Spedan Lewis, had an ambitious vision of employee co-ownership with the happiness of Partners as the ultimate purpose, and his vision lives on in the modern Partnership of today.

The challenges we face

The world of work is changing for our Partners. Changes in the way customers shop are driving fundamental shifts in the Partnership’s business model. We are increasingly reliant on technology, and need to continue developing our understanding of customers’ needs. This will enable Partners to continue to provide the excellent service the Partnership is known for.

Our Partners’ happiness remains a priority in the face of these changes. Not only is Partner happiness part of our purpose, but Partners’ wellbeing is vital if we are to retain our competitive advantage – we know that the more satisfied our Partners are, the more satisfied our customers are. So we must ensure that we are providing the right working conditions, support and benefits in order to help our Partners through this time of changes. It is also important that our workforce continues to diversify, reflecting changes in the UK population.

Together we will meet these challenges, and continue to succeed.

7 6 5 Principle 1

Principle 1 outlines what the Partnership stands for and how our Partners sit at the heart of our Constitution: “The Partnership’s ultimate purpose is the happiness of all its members, through their worthwhile and satisfying employment in a successful business. Because the Partnership is owned in trust for its members, they share the responsibilities of ownership as well as its rewards – profit, knowledge and power.”

Number of Partners (53 weeks)

93,800 +3.1%

2014: 91,000 3. Learning and progression 4. Working better 1 4 2 3 Our Partner Plan

It is against this backdrop that the Partner Plan, our strategic roadmap for our people, has developed and evolved, enabling the business to continue to respond to the challenges presented now and in the future. Now in its third year, we refreshed and updated our four themes to more closely reflect the challenges we face as a community of 93,800 Partners.

1. Performance and reward 2. Inclusive ownership

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