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Company Update
Clear-Com’s EQUIP Boosts Ride Efficiency, Safety, and Communication at Merlin Theme Parks
C
lear-Com recently celebrated the successful implementation of its EQUIP intercom system at Merlin Theme Parks, enhancing ride
operations, safety, and guest satisfaction through improved team communication. As a long-standing trusted technology partner, Tyrell introduced Merlin duplex intercom solution designed to streamline real-time conversations between ride operators, loaders, and platform staff. From the outset, Tyrell worked closely with both Merlin and Clear-Com to scope the technical requirements, facilitate product demonstrations, and ensure each deployment was tailored to the unique footprint of individual attractions.
at Merlin Theme Park, highlights the communication phone or a point on the ride having conversations, lanes. That was a bottleneck we set out to solve. We needed a hands-free, full-duplex communication system without the need to press a button or pick up a
a full operating day, with no trailing battery packs, and natural full-duplex conversation capability have
NOVEMBER/DECEMBER 2025
revolutionised communication for the teams.
wondering if they should talk because suddenly everyone could hear them. But very quickly, they settled in and understood when was the right time to have those conversations. Things that previously required stopping operations to speak to a ride The results have been remarkable: • Up to an 18% increase in ride throughput by reducing delays and improving seat filling efficiency.
• An average improvement of 8-9% across multiple rides, one of the largest gains from recent operational changes.
• Significant risk mitigation for teams working at height or in complex environments through instant, hands-free communication.
Clear-Com has partnered closely with Tyrell
throughout the rollout, customising the solution for have been involved at every stage, from technical
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understands our operation, and makes bespoke recommendations on transceiver placement and A recent example is the rollout of the new Hyper
ensured flawless communication from day one, contributing to peak throughput performance.
someone on the phone when we need to discuss ideas or troubleshoot. They consistently put boots on the
communication, helping create a smoother, safer, and more enjoyable experience for guests.
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