www.parkworld-online.com
Industry Insider
The Beast
our restaurant and retail platform, and Qview, a machine-learning-driven queue time measurement system that won the Best New Product award from IAAPA. These milestones reflect our commitment to enhancing our technology and providing superior solutions for our clients.
MB: For you, what are the key criteria when it comes to giving the best service in this industry? FH: Client service and putting clients at the center of everything we do at accesso is the key. It comes down to understanding our clients' needs, delivering the right solutions, and innovating to meet needs today while being accesso is the genuine commitment to helping our clients succeed. We only succeed when they succeed.
MB: Do you have an all-time favorite ride? FH: I currently live in Cincinnati, Ohio so it feels right to pick The Beast at experience.
MB: 2023 was a pretty big year for accesso - can you walk us through some of the highlights? FH: Yes, 2023 was a big year for accesso. The company made three strategic acquisitions that really set the stage for future growth. We now serve over 1,200 leisure venues across 34 countries. It was a year where the company focused on innovating in our product offerings, introducing accesso Freedom,
MB: Can you talk a little about your plans for accesso Freedom, accesso Horizon, and your digital professional services offering as we move through 2024? FH: In 2024, we're focusing on enhancing the guest experience through seamless and cutting-edge technology. accesso Freedom, is redefining how venues integrate their operations, supporting mobile food ordering, self-service kiosks, and mobile point-of-sale. accesso Horizon provides a comprehensive ticketing and visitor management system that provides a seamless guest experience across all entitlements and all devices. Additionally, the latest version of accesso Passport introduces a range of enhancements to streamline operations and improve the user experience. And, then our digital professional services team is doing amazing things to enhance our ability to provide our
MB: What are you excited about for the future of accesso beyond 2024? FH: I get to sit in on a lot of product innovation meetings and those meetings get leverage emerging technologies to create unparalleled guest experiences. Truly, the forefront of transforming the guest experience in our industry space.
Flannery Higgins is the Director of Marketing at accesso. She is an energetic B2B marketing with 20 years of marketing experience and a passion for all technology that her next marathon.
JULY 2024
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