Case Study
www.parkworld-online.com
The Key Consideration: How Chessington World of Adventures Ensures Operational Efficiency
By: Maxence Tatford, Traka Business Development Manager S
prawling across 128 acres within Greater London, Chessington World of Adventures is an escape for tens of thousands of visitors
every year who enjoy its theme park, zoo, Sea Life centre, and hotels. While managing access and maintenance to such an expansive footprint may seem like a large logistical lift, the park has integrated strategic solutions to increase security and efficiency, including one that continues to represent a consistent return on investment. If anyone can attest to the growth of the park
and the subsequent need for comprehensive Manager began as a ride operator more than a decade ago and has advanced within the Merlin Entertainments-owned company in parallel to their park management made a critical choice to invest in intelligent key cabinets to store a variety of keys, which had previously been kept on hooks in an office. Following a review of security protocols across the sector at that time, successfully storing block re-set keys for rides became a priority for Chessington.
biometric-accessed intelligent cabinet five feet from audit report of who has taken out which block key and when, which is useful in compiling compliance
in a singular cabinet, there are hundreds of additional keys that are used constantly throughout the park, which necessitated Chessington to further implement cabinets in strategic areas including in engineering, facilities, and the hotel. reduced response time for maintenance issues that arise during normal operation. Instead of walking across the park to a cabinet to get a key and then walking back to the ride or attraction, engineers can quickly gain access to keys nearby in multiple cabinets, which not only helps ensure consistent ridership goals, but also visibly demonstrates to guests that staff are responding to issues quickly. Moreover, different access levels can be assigned reduces the possibility of a staff member signing can monitor that usage remotely and if an employee leaves or is terminated, he can deactivate their access to keys immediately, which helps safeguard against a negative response. As the park continues to expand, so too will
the need for additional cabinets to safely monitor access control and ensure seamless operations. Because of the success of the existing cabinets - into the software system - management has recognized its value and supports implementing made sure that the staff who are using the keys and cabinets are consulted when deciding where and
how to use them.
other Merlin Entertainments-owned theme parks worked at the New York location for three years. exchanging ideas and best practices, particularly regarding safety and security, which are constantly staying abreast of industry issues and conferring with leadership to make sure they have the right protocols in place to respond to issues and promote efficiency. As the park considers future developments,
that what the public sees in terms of attractions needs to be supported by what they may not see behind the scenes.
been an investment to make sure that we have the have the external bells and whistles, but the internal
security asset of nearly every theme park, and how operational efficiency that will guide Chessington World of Adventures in the years to come.
Dragons Fury 40
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