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What do engineers want from T&M vendors? Tektronix shares its findings


By Maria Heriz, Vice President EMEAI (Europe, the Middle East, Africa and India), Tektronix


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est and measurement (T&M) company Tektronix late last year commissioned a global survey of some 1,300 T&M engineers to discover their current


requirements and concerns when using test and measurement equipment. Te survey results show that, to keep pace with rapid advancements in technology, today’s test and measurement engineers seek longer-lasting products and more technical support. Here are the details:


Long instrument lifetime and greater reliability


Nearly 40% of the survey respondents expect equipment to last more than ten years, whilst a fiſth (about 21%) want it to last over five years, backing up existing findings that engineers place a high value on instrument reliability. Te survey reveals that engineers want to


protect their investments and get continued value from their purchases, which is in line with T&M vendors who continue to offer service and technical support. Tektronix is among those that offer different warranty


04 June 2022 www.electronicsworld.co.uk


lengths according to product type. At Tektronix, calibration and repair support typically continues for a minimum of five years aſter a product has been discontinued.


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Technical support Among the services engineers value


the most is technical support – over 70% of the survey respondents require it. Tektronix strives to support engineers’


needs by offering progressive ways of working, including remote control capabilities with its TekScope and TekDrive, the collaborative T&M data workspaces that enable cloud-based soſtware-defined engineering – a trend that grew significantly in importance over the last two years. Troughout the pandemic, solutions such as virtual online product demonstrations have shown to be very popular with T&M customers. Tektronix also provides its customers


with technical support through a dedicated technical pan-European support team and a European multilingual Center of Excellence (CoE) team.


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Post-sales support The survey results show


that post-sales support such as calibration, repair and training are also significant to today’s engineers. Tektronix has one of the world’s


largest networks of repair and calibration services for any brand of test and measurement equipment, and also offers asset management and factory service plans. Extensive online training


resources, including application notes, training videos and webinars, all help today’s engineer.


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Other requirements Other key factors survey


participants said they value from their vendors include: • Comprehensive, easily-accessible and quick-to-navigate user manuals (69%);


• A good supply of accessories and probes (50%); and


• Extensive and detailed application notes (43%).


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