Sustainability


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‘It’s time to face facts, we’re failing our M&E systems’


Steve McGregor, Group managing director for DMA, calls on the maintenance sector to face up to what he describes as ‘persistent neglect’ of mechanical and electrical (M&E) systems, outlining the key areas where the UK is failing and the solutions to the problem


P


oor maintenance practices have countless knock-on eff ects; from cost implications and safety concerns, to compromised


sustainability targets and disgruntled building occupants having to work in inclement and unhealthy environments. In severe cases, these failures can result in catastrophic breakdowns or even endanger lives. The current state of some of our poorly maintained buildings is especially incongruous in a nation committed to achieving ambitious decarbonisation targets – it seems crazy that on our journey to Net Zero we cannot get the fundamentals right. Whether renewables are present or not, the carbon footprint of all buildings will not improve if M&E systems aren’t properly looked after. And, with all non-domestic properties set to achieve an EPC rating B by 2030 under the Minimum Energy Effi ciency Standards (MEES), something needs to change now if we have any chance of meeting this target.


Maintenance disrupters


The UK’s diffi culties in maintaining M&E systems are rooted in several systemic challenges: 1. Reactive maintenance practices: Too often, building managers address problems only after they arise, adopting a “fi x it when it breaks” mentality. This approach escalates costs and risks, as minor issues snowball into major failures. 2. Underinvestment in technology and training: Many organisations have been slow to adopt advanced technologies like automation, AI, and IoT, which can streamline maintenance processes and prevent failures. Compounding the issue, insuffi cient training leaves teams ill-equipped to manage modern, complex systems. 3. Fragmented accountability: Responsibilities for M&E maintenance are often dispersed across various stakeholders, creating ambiguity and ineffi ciency. Without clear accountability, it’s diffi cult to ensure that systems are properly maintained.


Transformative solutions


The good news is that we are not without solutions. Through cross-industry collaboration, embracing innovation, and prioritising accountability, I truly believe we can revolutionise M&E maintenance across our commercial buildings. Here are the main steps that need to be taken to make this


22 January 2025


Left: Steve McGregor, Group managing director for DMA


energy hungry plant works as effi ciently as possible; proactive, eff ective maintenance is therefore essential. Reviewing energy intensive technology and then focussing initially on quick-wins - upgrading fans or swapping older lighting for LEDs, for example - will see immediate results. Any energy bill savings as a result of these actions can be put towards more expensive carbon reduction activity, such as the replacement of fossil fuel heating and hot water systems. 5. Establish clear accountability: Fragmented accountability has long been a barrier to eff ective M&E maintenance. By implementing transparent reporting standards and defi ning clear roles and responsibilities, we can foster greater accountability across all stakeholders. The latest digital monitoring and workfl ow management software can support this approach. Building owners, facilities managers, and service providers must work together to establish unifi ed maintenance strategies with measurable outcomes.


transformation: 1. Adopt automation to drive effi ciency: Automation has the potential to simplify and streamline complex maintenance processes. By leveraging automated systems, building managers can reduce operational friction, improve response times, and deliver enhanced customer service. For example, automated workfl ows for maintenance requests and issue tracking can reduce downtime and improve tenant satisfaction. 2. Embrace predictive maintenance with AI and IoT: Predictive maintenance technologies off er the ability to identify potential failures before they occur. Using AI and IoT, sensors can monitor critical systems in real time, fl agging anomalies and enabling proactive interventions. This approach not only reduces the likelihood of costly breakdowns but also extends the lifespan of equipment, lowering overall costs. 3. Invest in training and upskilling: The rapid evolution of building systems requires a corresponding evolution in the skills of those who maintain them. Investing in training and upskilling programs for maintenance teams ensures they are equipped to manage modern, complex systems effi ciently. Skilled teams can diagnose and resolve issues more eff ectively, reducing the risk of downtime and enhancing system performance. 4. Prioritise sustainability: It’s important to remember that ‘sustainability’ is not just about the latest renewable technologies. It’s about ensuring


Understanding the benefi ts of proper maintenance


Achieving a transformative shift in M&E maintenance requires a collaborative eff ort from building owners, facilities consultants/buyers, facilities managers and maintenance teams, with a focus on long-term gains, rather than the shortermist, reactive approach that persists today. Well maintained buildings are cheaper to run and less likely to need expensive major repairs therefore reducing the risk of downtime. Well maintained equipment will last longer too; when you add all these benefi ts together, the cost of doing things the right way is clearly money well spent.


Cross-industry approach


Business leaders in the built environment must champion best practices and innovation. Sharing success stories, adopting emerging technologies, and setting ambitious sustainability targets can inspire the wider industry to follow suit. Crucially, all stakeholders must work together.


Transparent communication and shared accountability are vital to creating trust and driving results. The path forward requires us to take decisive action. By adopting a longer-term view, we can ensure that M&E systems across the UK are not only well-maintained but also future-ready.


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