www.heatingandventilating.net
Training
categories, visitors can choose from three educational platforms: Self-Paced Online Courses, Instructor-Led Sessions or Live Webinars. While these are not revolutionary technologies, they all build on industry best practice. Online courses (made up of diagrams, videos, interactive images and tests) and webinars (delivered via video call) are not new, but through a portal, we’ve been able to deliver them at a higher volume and to a larger audience. We are particularly proud of our Live Webinars, which are uploaded on to a virtual calendar so visitors can create their own diary of educational events. And with the technology already in place, changing habits of industry professionals, including rising levels of digital literacy is catalysing it’s use. It’s creating the necessity to move virtual learning from a supporting tool of physical learning to the primary format, through the creation of habit. The really interesting part is – it’s working. With increased comfort and familiarity with the tools at hand, usage is blossoming, and not only among our staff. Historically our Victaulic University was used exclusively by internal teams, yet we have opened our portal to an external audience, inviting our contractors and clients to take part in courses that otherwise would have been delivered face-to-face.
Viewers for Live Webinars have already totalled over 6,000 in recent months, indicating a strong sign up rate. With such positive signs, we have already decided to continue offering online learning to our client base, as well as looking into creating more courses about industry relevant topics.
So, although virtual learning is relatively new and is obviously delivered through different platforms and mediums, the fundamental advantage of training remains the same. Training provides our customers with the opportunity to learn about new developments and products, not only giving them a competitive edge but also the means to boost their career growth. By improving their own knowledge, our customers will also have the confidence to provide the end-user with sound expertise and wise counsel, helping to grow their reputation by acting as a trusted advisor.
But, arguably the most important case for investing in training is reputation – and not just that of the installer. Comprehensive training is vital to ensure that industry professionals get the most from every application and helps to protect and uphold standard. And, in turn, that means protecting the standard and reputation of our industry.
Image by Joseph Gruenthal unsplash
www.heatingandventilating.net
August 2020
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