VENDING TECHNOLOGY


Innovation becomes indispensable T


he adoption of new technology is revolutionising the vending machine industry, fundamentally


transforming how these machines operate and engage with customers. According to the AVA Census 2023, the integration of advanced technology over the past year has significantly boosted turnover, improved operational efficiencies, and provided better control over costs. This rapid evolution is driven by the widespread adoption of innovations that have quickly become indispensable to the industry. A cornerstone of this transformation is the enhanced connectivity of vending machines. Nearly 80% of machines are now connected through various technologies, including payment sales reporting, telemetry, and automated data collection. This connectivity enables real-time monitoring and management, allowing operators to optimise stock levels, plan machine refills, and streamline operator routes more efficiently. Consequently, the industry


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is experiencing reduced waste, fewer unnecessary trips, more accurate logistics, and a smaller carbon footprint. Cashless payment technology has


emerged as a major area of investment, with 85% of vending machines now equipped with cashless systems. The AVA Census 2023 reports that over 90% of these systems support credit card and mobile payments, drastically altering consumer behaviour. In fact, 74% of transactions at cashless-enabled machines are now cashless, with mobile payments growing in popularity. This shift has had a profound impact on sales, with cashless-enabled machines seeing a 38% increase in overall sales and a 55% rise in average transaction spend. The introduction of interactive touchscreens and other customer- facing technologies further enhances consumer engagement, making the vending experience


more intuitive and appealing. These advancements are not only driving efficiency and profitability but are also aligning vending machines more closely with consumer preferences and environmental sustainability. As the industry continues to embrace technological innovation, vending machines are evolving from simple snack dispensers into sophisticated, data-driven retail solutions that cater to the needs of modern consumers.


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