VENDEX NORTH “Many consumers are placing a higher


focus on their wellbeing – whether that be physical or emotional. In fact, 25% of us are more influenced by health when selecting products than pre-pandemic. According to Susan, the Cadbury Hot Chocolate, especially formulated for vending and dispense, and the Cadbury Nuttier, are ticking the right boxes in terms of these key consumer trends. She concluded: “Never have connections


and special moments been more important and consumers are looking to make up for the lost opportunities. Snacking plays a key role in these moments, especially when it comes to festive sales. Consider a festive treat in your vending range at Christmas or Easter; a treat such as Cadbury Mini Eggs will be a great addition to any vending range. Meanwhile VMC (Stand 112) is fully focused


on touch-free payment as it looks set to continue as COVID remains front of mind for many businesses and consumers. Laura Barwell, business development manager at VMC explained:


“Vending has really stepped up and helped to bridge the gap of closed catering and hospitality services during the pandemic, showing operators that it has the potential to play a bigger role in their ongoing operations. Vending operators now need to maximise on that opportunity by adapting their offering and utilising contactless to help them grow.” “We’re keen to showcase to visitors at Vendex just how quick and


easy it is to add the plug and play Vendotek reader to a vending machine, and to demonstrate the many benefits it has to offer. Contactless payment does more than just speed up the transaction, it requires minimal staff intervention and it’s clean and safe, and with the power of VMC Flex in the background it can also incentivise spending with loyalty and promotions.” Simon Black, managing director of SB Software (Stand 105), said:


“It’s been great staying so closely in touch during the pandemic, especially through ever-increasing use of video calls to improve communications. We were delighted to hear how much our management system software has helped clients to adapt to changes in our sector, at a scale and frequency that could never have been foreseen. “But nothing beats face to face contact, and we will be fielding a


strong team on site at Vendex, ready to listen to your priorities, and discuss/illustrate the best ways of meeting your current objectives.


SB Software’s latest innovations include:


• Vendmanager Mobile warehouse app which maps your warehouse onto your mobile device and accelerates picking


• Recently released photo functionality, built into the management system for maximum gain and efficiency making it easy to check compliance and maintain standards • Plans for micro markets.


“And whether you are interested in Vendmanager or


Coffeemanager (for OCS), we are always more than happy to explain the benefits of our client success and account management initiatives,” Simon concluded. The AVA (Stand 45) will be able to offer visitors some insight into upcoming changes that will affect the vending industry as well as some details on how the body can help vending businesses. Chief executive David Llewellyn said: “In the last year, consumer behaviour has changed considerably as a result of the COVID-19 pandemic, with all industries needing to adapt and evolve in order to meet new demands and routes of access. The vending industry is no exception, adapting to cater for new working and retail environments. “With offices, leisure centres and hospitality venues closed for


much of the past 18 months, the vending industry has diversified drastically to cater for such sudden and stark changes. In addition to the rise of cashless vending and a rise in micro markets in the UK, companies have had to prepare for upcoming changes to legislation and rules brought in by the Government. “As the definitive ‘voice of the industry’, the AVA can influence legislation concerning the vending industry and as a member, we will ensure your voice is heard. Not only does the AVA logo provide a quality accreditation but being an AVA member also means you have access to advice and support as needed, protection against damaging legislation, shared knowledge and access to training courses and networking opportunities.”


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