SOFTWARE & TELEMETRY Adapting to a changing landscape
are able to use cards, smartphones, or even company ID cards for transactions, ensuring faster, safer, and more convenient purchasing experiences. And the AVA sees Vending Management
R
ecent advancements in vending software and telemetry are revolutionising the way operators manage their businesses, providing tools to thrive amidst current challenges. A standout development is the widespread adoption of cashless payment systems. With the Vending & Automated Retail Association (AVA) census revealing 85% of pay-vend machines now cashless, customers
Software (VMS) as another game-changer, leveraging AI and automation to optimise operations. By monitoring stock levels, predicting replenishment needs, and streamlining operator routes, VMS minimises unnecessary trips, reducing fuel costs and environmental impact. This but also supports sustainability efforts—a growing priority in today’s business landscape. Interactive touch screens are also
elevating the customer experience. These
interfaces provide detailed information about allergens, calorie counts, and ingredients, ensuring transparency and catering to dietary preferences. Additionally, some machines now enable users to order blending convenience with customisation. This feature is particularly timely, as consumer demand for vegetarian, vegan, and gluten-free options continues to grow. These innovations collectively address
key challenges faced by vending operators, from meeting evolving consumer expectations to managing operational costs. By embracing cutting-edge technology, the vending industry is not only staying resilient sustainability, and customer satisfaction.
streamlines the entire supply chain, from warehouse stock levels to deliveries and vending machine restocking, eliminating the need for manual tracking or spreadsheets. Payment innovations also stood out in
A game-changer for operators
As the vending industry navigates evolving challenges, innovations in software and telemetry are proving to be invaluable for operators. One of the leaders in this transformation is Televend, whose comprehensive platform leverages real-time data to streamline operations and drive business growth.
In 2024, Televend achieved a major milestone: connecting 500,000 vending machines worldwide. This achievement underscores the increasing reliance on smart technology. The platform’s capabilities provide operators with critical insights, from machine performance to consumer preferences, enabling them to make informed, data-driven decisions. With a mission to continuously innovate for the expanded its product portfolio with several Key innovations included AI-powered tools such as Purchase Centre, which predicts stock needs and recommends optimal order quantities, and Contract Centre, a fully automated invoicing system. These features reduce manual effort and adaptable to market changes. Additionally, the Televend Warehouse module
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2024. The TPAY 300 terminal, featuring PIN- on-glass technology, expanded payment Apple Pay and Google Pay, boosting customer convenience and loyalty. These advancements position operators to meet the growing demand for cashless and mobile payment solutions. Looking ahead to 2025, Televend plans to continue its innovation, sustainability, and global expansion journey. A key focus will be enhancing its smart machines, which integrate seamlessly with the Televend platform. These machines promise advanced functionality and improved customer experiences, meeting the rising demand for automated retail solutions tailored to modern consumer needs. By staying at the forefront of vending technology, Televend empowers operators to overcome challenges, seize opportunities, and thrive in a dynamic marketplace. For operators seeking modernisation and growth, platforms like Televend show how innovation can turn challenges into competitive advantages.
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