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“SINCE STARTING OUR DRIVES SERVICE PARTNERSHIP WITH QUANTUM, WE HAVE SEEN AN 86% REDUCTION IN DOWNTIME IN THE FIRST 12 MONTH, I WOULD RECOMMEND THEM TO ANYONE WHO USES VSD’S AS PART OF THEIR PROCESS.” GARETH BOWEN MD SIE INDUSTRIAL
Controls states’ We don’t care where you bought the drive from originally, it doesn’t matter what type, age, power, or manufacturer. Our fully trained Drive Engineers are on hand round the clock to take your call and ensure you keep your Drives and Motors running!’ For those looking for a higher
level of support Quantum off er 24/7 access to onsite engineers as part of their One Call service contract. ‘Its essential organisations have the access to onsite engineers as breakdowns can cost thousands of pounds per hour so it’s critical to maintain production up time, but due to the shortage of technical staff many companies just don’t have that luxury. T at’s why we make sure we can cover this for our customers, with our engineers who are available throughout the UK and 24/7’ explained Kevin. Quantum’s One Call contracts
allow customers unlimited on call and phone access 24/7 to engineers, so all breakdowns are covered by engineers who specialise in Variable Speed Drives, and who off er a fi rst fi x guarantee. ‘I think what makes us stand
out, and makes our customers feel confi dent in our abilities is the fact that we are service partners with most of the major brands, Schneider, Danfoss, WEG, Vacon and Mitsubishi. T ese organisations either come to us, or we go to them for training. Our engineers are hugely experienced
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and have years of knowledge on ABB, Control Techniques and Siemens drives too.’ Added John Smith, Quantum’s Service Manager. At a cost of less than £5 per
day, all Variable Speed Drives on one site could be covered within the service contract, regardless of make, type or size. Quantum’s Engineers also carry spares cases, which include the most common parts which fail in drives, these along with their large hire fl eet and the largest stock of Variable Speed Drives in the UK mean Quantum guarantee a ‘fi rst fi x’ solution. Gareth Bowden, Managing
Director of SIE industries has over 100 machines with Variable Speed Drives and prior to getting a service contract with Quantum Controls had experienced many technical diffi culties costing both time and money ‘Our service contract has reduced our year-on-year
Automation | December/January 2023 9
spending by about 86%... I would recommend this to anyone that uses variable speed drives whether part of a hire fl eet, part of a manufacturing site, anything really’. To keep drives working effi ciently
and eff ectively and prevent breakdowns occurring in the fi rst place Quantum off er a higher level of service contract. A Total Drives Contract not only covers customers for unlimited tech support via phone
or onsite engineer visits, but also focuses on regularly maintaining machinery to prevent breakdowns, which in turn extends the life of drive assets. Qualifi ed engineers will attend site within a guaranteed 12 hours and maintenance days on site are included in the contract price. Save the QR code in your phone
to get FREE 24/7 access to expert drive engineers or for extra support get a contract quote from Quantum Controls call today!
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