• • • ELECTRIC VEHICLES • • •
Why aftercare should be considered an integral part of EV charger installations
Graham Rowlands, managing director at Devitech, discusses the importance of aftercare when delivering an (EV) electric vehicle charger installation
M
ost EV chargers are extremely reliable, but, like all types of electrical equipment, they can develop faults. Whether you
have a single charger or seven, it can be difficult to know what to do when something goes wrong. And that’s why providing aftercare should be considered an integral part of delivering an EV charger installation – not an optional extra.
Installation is only the first step
in a working relationship The EV charger installation market doesn’t have a good reputation when it comes to aftercare and post-installation support. In most cases, any issues raised are categorised under ‘product warranty’, and installers then instruct clients to go through the tedious task of dealing with the manufacturer directly to deal with the problem.
The core reason for installing EV charge points
is to provide a faultless service to clients, staff and visitors with minimal disruptions. Installation is only the first step in your working relationship with an EV charger installer.
Using an intelligent back-office system to monitor
your EV chargers For businesses looking to electrify their fleet, it goes without saying that an integrated, intelligent back-office management system plays a crucial role in controlling a location’s charging infrastructure. Devitech uses Fuuse, a modular EV charging
platform that allows you to take charge of your EV chargers. This system allows the Devitech team to
monitor and maintain clients’ EV chargers. If something isn’t working quite right, Fuuse gives you the troubleshooting tools you need to get your EV charger back up and running. Depending on the severity of the issue, you can either fix the issue in-house using Fuuse’s troubleshooting support or send a Devitech specialist to your site. With many years of expertise providing a range
of services within industrial environments, Devitech is the ideal partner to help electrify your vehicle fleet and adapt to the changing needs of your workforce and visitors. Devitech is here to provide you with as little
or as much help as you need with your EV charging journey – where and when you need it. As an end-to-end solutions provider, we can be involved in your EV project as little or as much as you require.
38 ELECTRICAL ENGINEERING • DECEMBER 2022/JANUARY 2023
electricalengineeringmagazine.co.uk
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