because we haven’t really evaluated what is coming out of the machine.” In other words, AI can be useful, but only if there is a
human evaluating its outputs, checking for mistakes and bias, and understanding its value and also its limitations. “How do we help organisations create operating
models that integrate AI visibly, transparently and openly into everything they do?” he said. “As a profession, the important thing is to upskill ourselves very quickly.” Rt Hon Chloe Smith, President of the CIPD, said that
she was particularly excited by “the strategic opportunity” that was opening up with technology occurring now in a bigger, faster, stronger way than before. “The key point is this we have a chance to ensure
AI ethically and responsibly? This is not a one way street. We have agency in influencing the future of work.” To sum up, he said that the best way to predict the
future is to shape it. “This is a collective debate about our future as a
profession and our ability and agency in shaping the future of work,” he said.
A FUTURE TECHNOLOGY WITH THE POTENTIAL TO BE DEMOCRATIC While AI offers huge opportunities for progress, it also needs to be implemented with care and thought. Speaking on a panel with Peter Cheese, Professor Chris Bones, Chair of the CIPD Board, said that AI large language models are the first technological innovation that is “entirely democratic”. “People can access it, they can use it, and it can be
hugely powerful, and there are places where it iso making an amazing impact, for example in medical research, or the ability to diagnose problems really quickly and get people into treatment in health services.” However, he warned that it came with “major
challenges”. “How do we know the application that someone has
written for a job is actually written by them?” he asked. “How do we know that the submission someone has put in for a professional examination is actually them? How do we know when someone is in court answering the question of a judge, that they are not using a prompt in front of them that is giving them AI slop or hallucinations that could wrongly direct the force of justice?” He said that in some ways technology is going to
automate, excite and provide opportunities for pace and change, but that it is also going to change the role of people and personnel in organisations. “It is also going to transform jobs and work in many
ways that I think we are still trying to understand,” he added. “One of the things I think it is going to do is create a lot of new jobs, and that is the job of checking and quality assuring and making sure we are not in legal trouble, professional trouble, or any sort of other trouble,
that our work now moves into a new strategic space, and the technology will be there available to help many of us do that,” she said. “It will be applicable in both our operational roles and everything all the way across the strategic spectrum. It will mean the ability for each one of us in this room to do more to achieve our business outcomes, to do more to achieve success in our particular organisation.” In his closing remarks, Peter Cheese emphasised
the importance of collaboration in building a future world of work that provides opportunities for everyone in the workplace. “Collaboration, to me, has always been critical, and I
think always will be in a very fast moving world, because we cannot solve the world’s challenges and opportunities only by looking through one lens,” he said. “It is about holistic and systemic thinking.” He also stressed the value of stewardship. “What I hope and believe I have done, and what any
leader should do, is to leave what they inherited in a better place, so it is fit for the future, and then we can continue to drive forwards on the things that we feel strongly and passionate about,” he said. In summary, the future is both exciting and daunting,
and organisations need to think strategically about how and why they implement new technologies. There is a role for both AI and people in this new world, and we all have the opportunity to shape it and collaborate in it to ensure that the workplace of the future is one in which people are fulfilled and enabled.
“ Collaboration, to me, has always been critical, and I think always will be in a very fast moving world, because we cannot solve the world’s challenges and opportunities only by looking through one lens. It is about holistic and systemic thinking.” PETER CHEESE, CHIEF EXECUTIVE, CIPD
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