Emma Abbott joined the team in 2023 as the company’s UK People
and Culture Manager and has benefi ted personally and professionally from the inside knowledge TC Group has built up over the years. “Bruce has been involved with the company for some time and he and the team understand the business, and that’s been really helpful to me at times, being relatively new and being able to benefi t from their knowledge of the time before I came on board,” she said. Emma oversees the HR side of the business across a number
of teams including fi nance, sales, R&D and customer support – encompassing colleagues in the offi ce and out in the fi eld. One of the key benefi ts to Emma is having additional support when she needs it, should an issue arise or the volume of work build up. “I see TC Group as an extension of our team, you never know
what’s going to come up when you’re dealing with people and it’s good to know they’re there, if I have a question I want to ask, or if the volume of work suddenly builds up for some reason. “We use the Breathe platform, which is invaluable when you’re
dealing with diff erent teams in diff erent areas of the business. We’ve made a number of acquisitions over the years, and Breathe helps bring all that information together across the diff erent offi ces.” Emma paid tribute to Bruce’s team’s fl exibility and ability to
respond quickly as and when they are called upon. “They have adapted as we’ve grown and our needs have
changed as a business,” she said. “And what’s helpful to me is that they always respond when I need them. Even though I know they’re always busy, it never feels that way when I speak to them, nothing’s ever too much trouble.”
“Because we deal with wide range of clients in a wide range of
sectors we’re always seeing new things to add to our knowledge. Whatever we come up against, there will be someone in the depart- ment who’s dealt with something similar before. We’ll know where things have gone well and where maybe not so well, and because of the relationships we have built we know we can have diffi cult conversations if we need to, because clients trust us.” T e biggest shift in working patterns in recent years has been
in how employees are perceived and their expectations from the workplace. T e team at TC Group are well versed at working with clients to improve their recruitment processes and retention levels. Bruce added: “It’s diffi cult to fi nd good people in the current job
market so we can work with clients on their brand and how they ‘sell’ themselves to candidates. T ey need to ensure their company is seen as a great place to work, and how they get that message out to candidates is crucial. “It could be the ‘look and feel’ of the place, diversity and
inclusion, or benefi ts and career progression, for example. But the biggest factor is that if you can get engagement up, then your own people will go out there and tell others they are happy at your company. It’s why we’ve seen a huge increase in clients coming to us to help them try to do something about that. It’s something we’ve always measured ourselves on at TC Group because we know a great culture’s the cornerstone of any great business.”
'An extension of our team' TC Group’s HR team has been working with Addsecure for many years, throughout which time the company has grown and evolved through acquisitions and mergers. Based in Queensbridge in Northampton, Addsecure provides
smart transport solutions to the logistics industry, including tele- matics, vehicle cameras and temperature control systems.
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With employment legislation set to change dramatically in the coming months, now is a perfect time to review your HR and people processes. TC Group's HR Health Check analyses all things People and HR related. To receive a 10% discount on the full price of the Health Check, quote ‘All T ings Business’ when speaking to Bruce and his team.
Find out more about TC Group on 01604 746760 or visit
www.tc-group.com
Emma Abbott and Bruce Keir
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