CELEBRATING


Darren Leigh


Each and every Mark in Action story is an example of Unipart colleagues going the extra mile on behalf of our customers, to provide them with outstanding, personal customer service. The nominations have always been judged independently against strict criteria based on the principles of The Unipart Way, in order to preserve the integrity of the programme. In every successful Mark in Action story we really can say that our people go the extra mile on behalf of our customers.


The sectors in which we participate are highly competitive and our customers trust us to deliver outstanding service and performance. However, those sectors are also very volatile and need to respond quickly


to changes or


On becoming Group Chief Executive Officer in 2022, I knew the key to the on-going success of our company would be engaging everyone in The Unipart Way and ensuring that it continues to be demonstrated in the way that we think, the way that we work and the way that we behave. When the Unipart Way is integral in everything we do, it makes a tremendous improvement to our day-to-day


activities that translates into


significant benefits to our customers and ultimately to the bottom line of our business.


The Mark in Action programme provides us with stories that bring The Unipart Way to life. Many companies will claim to have highly engaged people but with a 35 year history, Mark in Action gives us quantifiable evidence that Unipart offers something that other companies cannot copy - a company culture that differentiates us.


problems. When I spend time with our customers I know that, through the Mark in Action stories, I can provide them with evidence that Unipart people will deliver on our customer promise and will go the extra mile on their behalf. This builds reassurance and trust in all our customer relationships.


I am immensely proud to lead a company that has such a prestigious and long established recognition programme like Mark in Action and, together with The Unipart Way, it will continue to help us focus on our promise to meet the real and perceived needs of our customers better than anyone else and to serve them better than anyone else.


35 years


Darren Leigh Group Chief Executive Officer


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