Expert Insight
ROLE OF TECHNOLOGY There’s always a lot going on for hospitality businesses, but the industry is facing more challenges in today’s environment, so the role of technology providers is to help improve and simplify allergen management and compliance with regulations where possible. Lolly technology can help boost allergen awareness within your company, whilst simplifying the management of this legal requirement.
Lolly customers already have the ability to easily upload and update allergen and nutritional information into the PoS back‑office system. These allergen details can be accessed by customers and staff via clear displays on self‑serve units and the app, or by pulling up a digital allergen menu on the PoS system, including on‑the‑go with the LollyMove.
To further enhance the Lolly app we are developing an in‑app allergen alarm, whereby customers using the app can list their allergens in their personal profile. This would then trigger an alarm in the PoS system and app if the customer goes to purchase a product which is listed as containing any of their allergens. Aimed at improving customer safety, this will also help to support
www.instituteofhospitality.org
Lolly clients in safeguarding their allergen management strategy – and providing the highest levels of support for their customers when it comes to managing their allergen requirements.
With allergies growing in the UK, as well as greater numbers of people following certain diets because of intolerances, allergen management and awareness needs to be an ongoing,
active, part of hospitality leadership. Technology can help support and simplify the management, tracking and communication of allergens to ensure the safety of consumers, but in-person awareness and education is still key.
For more details on the new requirements, resources to help you prepare for the changes and PPDS food, visit:
www.food.gov.uk/ business-guidance/introduction-to- allergen-labelling-changes-ppds
www.instituteofhospitality.org/ what-you-need-to-know-about- natashas-law/
1
www.anaphylaxis.org.uk/ information-training/ facts‑and‑figures/
2
www.instituteofhospitality.org/ what-you-need-to-know-about- natashas-law/
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October 2021
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