FSM
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Preventing Own Goals In Stadium Management By Using Risk Systems
From stadium management and day-to-day repairs through to compliance checks, there is a huge range of things that operational management teams need to keep on top of. With thousands of fans attending each game, this can be further exacerbated by facilities being broken during the excitement of a match day. This wide range of tasks leaves room for error, which in turn breeds risk to the stadium, fans, and management teams alike.
Here, Josh Mitchell, head of sales at Sypro talks about how these errors can be minimised through a risk manager system for stadiums.
The key to excellent facilities management is communication and one of the biggest challenges when it comes to managing tasks across large sites is keeping track of how far along the line processes are. For example, has the broken seat in block A been fixed? Are the floodlights working? And when are does the fertiliser supplier contract come to an end? It is not always easy to keep on top of everything through word of mouth, and traditional spreadsheets or emails can also foster more risks.
A demonstrable example of this is with floodlighting. When a stadiums floodlights fail, the club is liable for a fine unless it can be proven that something has been put in place to tackle the issue. A good management system can track all the communication and processes from the start, until the job is complete, and can ensure clubs are able to prove, through evidence, that things won’t fall through the net again.
Of course, the health and safety of fans is paramount, and is why it is crucial to ensure policies and procedures are up to date and that ongoing tasks are kept on top of. If an effective automated system is in place, it eliminates human error, which can arise through a breakdown in verbal communication for example.
Any effective management system will prioritise the ongoing and reactive tasks to make sure that all actions are carried out quickly and effectively. It also ensures that risks are dealt with efficiently and before fans are back in the stadium, preventing them from sitting on that forgotten, for instance.
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On the ground, the pitch is of course one of the most important things for any stadium. Pitch-related duties – such as whether it has been treated - is vital to keep on top of. If the fertiliser supplier goes under or if the contract is nearing its end, these sorts of issues can be easily missed when relying on memory or a spreadsheet that you need to remember to look at every few months or years.
cracked stadium seat that was
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