Washrooms
Sanaway’s New ‘ONE’ Hygiene Service
Promises An All-Inclusive Solution For All Washrooms Sanaway’s new ‘ONE’ service gathers pace as its unisex hygiene units roll out into the workplace.
Sanaway co-founders, Graham Key and Patrick Martin developed the service to support the wider population’s need, since it’s estimated that 1 in 10 people suffer with urinary incontinence in the UK, and men, women and children can all be affected.1
Patrick says, “Since introducing ONE to our customers, the response has been overwhelmingly positive. The approach and delivery is unique, and equally important, there’s no premium attached to the service and no associated ‘Duty of Care’ charges.”
The one-stop solution for all washroom environments aims to normalise the presence of a universal hygiene unit that can be used by everyone who needs them, regardless of whether they use male, female, unisex, or accessible washrooms.
The ONE hygiene units can be used by all people experiencing urinary incontinence issues which may be related to conditions such as prostate cancer, the menopause, a stroke, dementia and obesity, or because of disability and certain neurological conditions.2
“Our ethos is to make Sanaway’s services as simple and inclusive as possible,” says Graham. “At the same time, by eradicating the gender specification associated with hygiene units, we hope to remove the discomfort and stigma some customers experience when discussing hygiene disposal requirements for their business.”
As prostate cancer is now the most commonly diagnosed cancer in England and 1 in 8 men in the UK will get prostate cancer in their lifetime, ONE serves an increasing need for businesses to provide hygiene units in male washrooms for the disposal of personal incontinence products.
Through a partnership with The Prostate Project, ONE service users also receive health information to display in washrooms, communicating the risk factors for prostate cancer and the importance of a PSA test for early prostate cancer detection. Customers are also encouraged to invite The Prostate Project’s Man Van mobile PSA testing facility to their premises to offer further health advice and a PSA blood test to male employees who may be at risk.
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The ONE service enhances Sanaway’s industry-leading, auditable Zero Waste to Landfill philosophy. Using Energy from Waste (EFW) technology, 99.995% of waste is recycled, with just 0.005% non-recyclable. This sustainable solution diverts over 50 tonnes of waste annually from landfill and helps power 50,000+ homes. ISO 9001 accreditation also ensures quality management, while the service supports ISO 14001-certified businesses in meeting continuous improvement goals.
Founded in 2006, Sanaway puts its success down to a commitment to exceptional, personalised and reliable customer service, transparency, and environmental responsibility. There’s no call centre, just direct communication backed up with swift response times from their dedicated staff. This approach ensures strong word of mouth recommendations, steady year-on-year growth and an enviable 95% client retention.
A client since early 2024, Marlborough College is the largest independent, co-educational full- boarding school in the UK with over 1000 pupils.
The prestigious school invited Sanaway to discuss its washroom needs after experiencing service issues with an existing contractor.
Marlborough College’s Director of Operations, Mike Naworynsky OBE, says: Feminine hygiene bins were not being collected as per the agreed schedule. On occasion, this led to an unsightly and unhygienic environment that did not reflect the professional standard expected of our school by the parents, pupils and staff using our facilities.
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Since commissioning Sanaway, Marlborough College has benefited from improved service levels and reliability. From day one, we’ve found them to be a professional and reliable organisation that not only cares about its reputation but also cares for the environment. Responsive and efficient – just what you need from a washroom service provider.
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www.sanaway.co.uk
1:
https://www.bbuk.org.uk/understanding-the-stigma-of-urinary-incontinence/ 2:
https://www.nhs.uk/conditions/urinary-incontinence/causes/
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