Leadership Invest in the culture
The 21st-century tables have turned. In the post-Covid ‘Great Resignation’ era, companies must fi ght for the best talent – not vice versa. The $1bn San Francisco start-up Lattice is here to help. With massive clients including Slack and Reddit, this people management platform gives enterprises the AI and data analytics tools needed to keep a constant pulse on company culture. Here, CEO Jack Altman tells Isabel Ellis what he’s learned about getting the most from his people.
A
s mass movements go, even a ‘Great’ Resignation lacks a certain something. It’s no ‘Revolution’ – and it’s almost the opposite. Meaningful change is supposed to take passion, drive and commitment, all those words that huddled together on the job applications people used to fill out like crosswords. Now, it seems, people would rather do crosswords. A record-breaking four million Americans quit in April 2021 and 4.3 million more followed them in August. In December, the US boasted 6.9 million people out of work, and 11 million job openings mostly failing to attract their attention. It’s much the same in other developed countries. In July, over a third of all companies in Germany were struggling to find skilled staff. Having previously been resigned to their jobs, the workers of the world are resigning from them. Jack Altman, CEO of leading people management platform Lattice, hasn’t quit. His customers will be pleased to learn that he doesn’t intend to either. That’s one less person to worry about – which is particularly useful given Lattice’s conviction that “people strategy is business strategy”. Altman’s platform combines transparent performance and goal management apps that can be adapted to a firm’s specific needs. It’s all brought together by analytics dashboards that centralise performance, engagement, and growth data to give companies an understanding of their culture – that Lattice claims would otherwise be impossible. Since the pandemic changed remote working from a rare perk to a practical necessity, companies have rushed to integrate those capabilities. Lattice now has more than 3,250 customers worldwide – including companies like Slack, Reddit and Monzo – and is valued at more than $1bn. As Altman sees it, Covid lockdowns stripped people’s lives back to the fundamentals, giving an unprecedented swathe of the population the opportunity to reconsider just where their countless commutes had got them.
Chief Executive Offi cer /
www.the-chiefexecutive.com Chief Executive Offi cer /
www.the-chiefexecutive.com 31
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