Business process outsourcing Next level processes
As a seasoned veteran of finance transformation projects, Madi Pistola has been through more or less every possible scenario – good and bad – that a major change effort can present. But working with Cognizant to transform Inchcape’s systems and processes took change to a new level.
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Inchcape is embracing a captive approach to financial digitalisation.
s a result of the global growth of its business, Inchcape, in common with many successful businesses, found itself with a familiar problem: countries, regions and markets diverging from the centre and operating in isolation. Systems and processes were inconsistent, reflecting the fractured nature of the organisations. Having grown in part thanks to pursuing acquisitions, Inchcape found it increasingly tough to integrate new units into a disparate global operation. “We had different processes, different ways of doing things, and so we had to look at doing things differently,” explains Inchcape Group CFO Gijsbert De Zoeten.
So, two years ago the focus shifted towards establishing global standardised processes –
something that was increasing in importance as the global operating environment grew more volatile. “The need to put in place some standardised processes was clear, and we wanted to achieve consistency across all our regions, not only from a cost efficiency perspective but also to allow us to free up our people to do what we need them to do – partner the business, influence strategy, and enjoy fulfilling careers in finance.”
“Our adoption of Global Business Services (GBS) through BPO was the first opportunity for us to do that, and to work with an outsourcing partner to access their expertise to help us develop and refine some of those common processes,” he says. “GBS is a really good example of how Inchcape has moved forward as a business,” says De Zoeten, who
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Finance Director Europe /
www.ns-businesshub.com
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