DIGITALISATION | TECHNOLOGY REPORT
R Rugged handheld devices make job management platforms easy to use for field service engineers.
identify any faults or damage to equipment which may affect its safe use and helps field staff stay away from danger effectively. “The ability to access the check list and
record the results of the Pre-use Check by using the RiConnect App and scanning the RFID attached or embedded in a piece of lifting equipment helps ensure this vital check is carried out and the findings are recorded. “The system has recently been enhanced
to include an OEM (Original Equipment Manufacturer) function and a maintenance function for equipment owners to have a more complete regular maintenance system. Also, we’ll develop the inspection module in the near future,” adds du Toit.
“We have been able to showcase the platform at recent industry events where it has been positively received and we’re pleased to have welcomed more manufacturers and asset owners into the ever-growing network.”
Digitalisation can help lifting equipment
inspectors and service engineers increase productivity, cut costs, and enhance compliance and with the labour market continuing to tighten, companies must do more with less when it comes to service engineers. Digitisation can be ‘a quick win’ in this regard, as going paperless is proven to boost productivity. Digital job management platforms such as BigChange are increasingly used
by companies to manage their mobile engineers’ activities and increase customer satisfaction at the same time. BigChange brings together customer
relationship management (CRM), job scheduling, live tracking, field resource management, job finance and business intelligence into one platform. Jason Nash, head of product, BigChange
said: “Today many companies are still burdened with paper or with systems such as accounts, vehicle tracking, and job booking that are completely disconnected. It’s all very inefficient and hinders any improvements in productivity and customer
Q The platform can work on all handheld devices.
R BigChange 44 | July 2022 |
www.hoistmagazine.com
R BigChange Job management platform.
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