Procuring Fleet Isn’t a Commodity Purchase
But too often fleet is viewed this way. As a result, the focus is on ‘nailing’ the best price with service levels often taking second place says Simon Staton, client management director of Venson Automotive Solutions.
In the complex world of fleet, it’s critical for businesses to understand clearly what is being procured, how the service will manifest itself during the in-life period, and the performance standards and processes that will measure quality, driver satisfaction, competence, price and other issues.
So how do you decide on which aspects of your existing fleet management activities you want to outsource?
• Do you have an experienced/dedicated in-house fleet team?
• Are you getting the management information you need to understand the actual cost of your fleet?
• How frequently do you have vehicles unavailable, what’s the impact and cost to your business?
• Who manages the legal and taxation issues related to your fleet?
• Do you have to manage multiple suppliers so that you can keep the fleet on the road?
Whether your fleet is big or small, you need a provider that is big enough to offer a full array of fleet management services but small enough to flex to your requirements.
So, working with highly skilled professionals who understand all aspects of the business and can support you in delivering the optimal fleet solution is key. Not all fleet management suppliers can provide this level of service; some of the larger leasing and fleet management companies may have more resources, but they often lack the flexibility of small to mid-size companies.
Relationships are important too. Make customer service a top priority and choose a supplier who will treat you like a partner because great service means getting through to someone when you and your drivers need them and who’s willing to own a problem and get a resolution as quickly as possible. That’s why a good fleet management provider supports their customers with a dedicated account team who understand your contract and the operational needs of your drivers.
Your fleet management provider should be part of your in-house fleet management process, allowing you to structure in-house resources to maximise your own business productivity. The key is to look for an experienced company with a successful track record of offering tailored solutions designed to help you boost fleet efficiency and manage costs effectively.
Get in Touch Tel: 0330 0947 803
www.venson.com
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