Advertorial
JCT600 VLS: Why Business Car’s Leasing Company of the Year
stands out from the crowd JCT600 Vehicle Leasing Solutions (VLS) was named Leasing Company of the Year (under 25,000 vehicles) at the Business Car Awards 2024, cementing its position as a fleet industry leader. This accolade recognises VLS for its unwavering commitment to delivering exceptional customer service, fostering long-term relationships, and driving real value for its customers.
LS’ long-standing reputation as a high-quality, service- driven provider, is rooted in its commitment to putting customers first. From the very beginning, VLS understood a successful fleet management solution must go beyond just providing vehicles; it must address the unique needs and goals of each customer. This focus on customer satisfaction was elevated with the creation of a dedicated Customer Experience (CX) team.
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The CX team, integral to VLS’ overall strategy, is driven by the aim of enhancing every touchpoint in the customer and driver journey. One noteworthy achievement of the CX team has been redefining its vehicle off road (VOR) management. A dedicated VOR team was established to improve proactivity and case management, enhance communication, and further reduce vehicle downtime. This restructure, supported by a bespoke task management system, focuses on providing exceptional communication to all stakeholders,
VLS has bolstered customer satisfaction with a dedicated CX team, enhancing fleet management and growth.
managing expectations and ensuring vehicles are back on the road as soon as practically possible. Feedback from customers has been positive and there’s been a material reduction
in dissatisfaction cases in this important area.
The real difference
Central to delivering its consultancy- led approach is its people, the true ‘jewel in their crown.’ Colleagues take time to understand not just the fleet requirements but also the broader business goals of customers and their drivers’ needs.
Above: JCT600 Vehicle Leasing Solutions winning at the Business Car Awards 2024.
Evolving tailored solutions Every customer journey begins with in-depth consultancy, where VLS experts carefully analyse individual fleet requirements and business goals to develop tailored solutions that meet current needs, while also anticipating future requirements. This consultative approach extends far beyond the initial stages, featuring prominently during implementation, launch, and throughout the life of the partnership.
Sustained growth
In the past year, VLS has achieved impressive growth. The company’s ability to convert multi-bid customers into sole supply is a direct reflection of its ability to deliver exceptional service and consistently competitive pricing. Combined with new sole supply signed customers, this equates to a forecasted 19% funded fleet growth over the next renewal cycle, in addition to its underlying growth trajectory.
Plans for 2025
The fleet industry will face further pressures in 2025, but while many suppliers will face significant disruption, VLS is doubling down on its investment in its team, enhancing technology solutions, and delivering the highest levels of customer experience for customers and their drivers.
https://jct600vehicleleasingsolutions.co.uk | Email - Sales:
contactvls@jct600.co.uk www.businesscar.co.uk | March/April 2025 | 15
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