Making every hour count


Smarter ordering at your fingertips


Time is one of the most valuable resources in running any pharmacy. Between managing stock, supporting patients and keeping operations running smoothly, even small inefficiencies can quickly add up. That’s why finding ways to work more efficiently is essential.


PHOENIX Spark App has been designed with exactly that in mind. It is a simpler, smarter way to manage OTC ordering and can help save pharmacy teams between two and four hours every week.


Traditional OTC ordering often relies on manual processes. It involves writing lists, checking stock levels, re- entering product details and revisiting tasks later in the day. This takes time and can interrupt the natural flow of work.


PHOENIX Spark App removes much of that friction. By allowing products to be scanned and added to orders instantly, it streamlines the process from start to finish, with no need to build lists separately or return to tasks later.


A Team Built on Sector Knowledge Reducing admin, improving accuracy


Behind every policy we arrange is a team that understands the pharmacy sector, not just in theory, but through years of practical involvement.


By simplifying how orders are built, PHOENIX Spark App helps reduce these risks. The result is a more accurate, consistent approach to ordering that requires less time spent checking and correcting. Efficiency isn’t just about speed, it’s about how well a tool fits into the way teams already work.


PHOENIX Spark App is designed to integrate naturally into daily routines, allowing orders to be built as part of normal activity rather than as a separate task. This helps reduce disruption, ease pressure during busy periods and create a smoother overall workflow.


Supporting Numark members for over 15 years has meant building specialist knowledge across insurance, claims, and risk review. That experience becomes particularly valuable when members need support most, when policies need to be changed, or when a claim is made. Whether reviewing cover after changes to services or navigating a claim that requires an understanding of pharmacy‑specific issues.


A smarter way forward


As highlighted in our recent articles, this includes claims support from people who understand the difference between a dispensing error and a retail liability issue. Knowledge that comes from sector focus, not generic handling.


Combined with Numark’s OTC Made Simple initiative, it provides a joined-up approach to managing OTC and helping teams stay organised, responsive and in control.


For Numark members, over 15 years of support means:


Insurance arranged by people who understand how pharmacies actually operate A service shaped by long‑term involvement in the sector, not short‑term trends A team that continues to adapt as pharmacy services and responsibilities evolve


Saving two to four hours each week may seem incremental, but over time it makes a meaningful difference. That’s time that can be redirected into patient care, team support, and improving the overall running of the pharmacy.


PHOENIX Spark App is about making everyday tasks simpler, faster and more effective. By reducing admin and improving efficiency, it helps pharmacy teams get more from their time without adding complexity.


Looking Ahead


The pharmacy sector will continue to change, and so will the risks that come with it.


Download PHOENIX Spark App today and start taking back valuable hours every week.


Now available on Apple!


The future holds a lot of change, especially with recent events and the rise of new medications becoming front and centre in consumers' minds. After 15 years of supporting Numark members, Numark Insurance Services remains focused on the same principle it started with:


Supporting pharmacies with insurance that reflects what they do today, while being ready for what comes next.


It also reinforces a commitment to supporting members not just at renewal, but throughout the year. Helping ensure insurance remains relevant, proportionate, and aligned with real risks.


What 15 Years Means for Members Today


Manual processes don’t just take time, they also increase the likelihood of errors. Missed items, duplicated entries and incorrect quantities can all create additional work further down the line.


Longevity alone does not define value, but it does allow time for understanding, refinement, and consistency.


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Numark Insurance Services is a trading name of Jensten Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Company registration number: 08284692. Registered office: Coversure House, Vantage Park, Washingley Road, Huntingdon, PE29 6SR. Registered in England and Wales. Phoenix Healthcare Distribution Ltd trading as Numark is an Introducer Appointed Representative of Jensten Insurance Brokers Limited.


Stephanie Hanratty-Kilty Account Director


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