WOMEN IN SELF-STORAGE SAM’s strong remote operations


department, which its team has been diligently improving since its incep- tion, is partially responsible for the significant uptick in management con- tracts. Per Quill, remote management has enabled SAM’s clients to pur- chase small facilities that they may not have purchased otherwise. “It has opened up new acquisitions


opportunities for our clients,” she says. “It has refined the playbook for smaller properties that don’t need or can’t afford on-site management. It’s taken a few years to make it excellent. We’re excited about it.” Currently, about 200 self-storage


facilities in SAM’s portfolio (35 per- cent) are remotely managed through an effective hub-and-spoke model or SAM’s virtual operations management option. Of those facilities, Quill says it has been a mix of facilities that have either switched from traditional


on-site management to remote man- agement or have been using remote management since opening. As for future growth, Quill states


that “there’s still plenty of room to grow” in size, diversity, technology, etc., and this applies to SAM and the self-storage industry. Fortunately, for SAM, the compa-


ny’s core values already coincide with this notion: “We are committed to doing what is best for our clients, holding ourselves accountable for the results. We focus on cultivating and evolving our team. Collaborating with teammates, vendors, clients, and community to reach our goals is important to us. To drive SAM for- ward, we are always seeking contin- uous improvement. And when we have successes, we like to celebrate as a team!” “Ninety percent of our business is in storage. It’s what we know, what


SELF STORAGE SQUARE FOOTAGE


SELF STORAGE PROJECTS COMPLETED


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we do best, and it’s treated us well,” she says. “We’re happy and things are going well.” Quill isn’t the only one to think that


SAM is on the right track. SAM was voted one of the “Best Places to Work in PA” by the Central Penn Business Journal (CPBJ) in 2020, 2021, 2022, and 2023. It also made the list of CPBJ’s Fastest Growing Companies last year. “While we’re on the right track, we


are always working on improving. Tougher times force us to refine our operations and processes and we continue to focus on quality improve- ment and the customer experience,” Quill says. “I am so proud of the whole SAM team and can’t wait to see and experience the future of the stor- age industry with my teammates and colleagues.”


Erica Shatzer is the editor of Modern Storage Media.


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