WOMEN IN SELF-STORAGE
efficient customer service. She also strengthened SAM’s team by develop- ing new departments, creating new positions, and hiring additional cor- porate employees. “Watching them grow has been great,” says Quill. On top of professional maturation,
the size of SAM’s team has increased exponentially, from five corporate and 30 on-property employees to more than 900 team members. “It was a lot of work, but a lot of fun
in the early years,” she says about getting SAM up and running. “I was working at the site level more then, but I still love being at the stores with managers. I think it would be fun to run my own store someday, maybe when I retire.” Because Quill and Hoke were
already familiar with the original 21 facilities, “It didn’t feel overwhelming,” she says. “We had time to make mis- takes and absorb them. We had time to build a strong team.” After the economy rebounded and
lenders resumed lending for acquisi- tions and new developments, SAM’s management portfolio began to expand through word-of-mouth marketing and referrals from lenders and brokers, as well as existing clients who either tell other owners about SAM or hire the company to manage facilities that they add to their portfolios. By meeting and/ or exceeding the expectations of its customers, SAM grew more than ten- fold by its 10-year anniversary, manag- ing 246 locations in 28 states. About the company’s growth plan,
Quill says “smart growth” was the objective. She and Hoke did not want to sacrifice SAM’s quality of service to increase in size. “Our team is active in the industry through associ- ations and media, but we haven’t really had vendor booths at trade shows,” she says. “We wanted to keep growth at a sustainable level.” Now in its 14th
year of business,
SAM has nearly doubled the number of facilities in its portfolio in four years, managing 568 self-storage facilities in 36 states and 21 mixed- use industrial parks.
SECOND QUARTER 2024 Self-Storage NOW! 25
Positive Impact
Since its inception, Storage Asset Management’s mission has been to positively impact its clients, employees, neighbors, and communities. With Quill guiding the team, SAM has been able to do that on a large scale in various ways. For instance, this past December, SAM and the facilities it manages raised funds to make a $30,000 donation to St. Jude Children’s Research Hospital for treatment and research. They also donated $10,000 to Susan G. Komen for breast cancer research and awareness after Breast Cancer Awareness Month. “The incredible generosity exhibited by our tenants and the communities we
are privileged to serve and the exceptional dedication of our SAM team members never cease to amaze me,” says Quill. “It demonstrates the impact we can all make when we work together.” Of course, those were just two of the countless examples of the goodwill SAM
has carried out. Quill has extended her altruism into the self-storage industry as well. She’s a frequent speaker at association conferences and has been on the Self Storage Association’s board of directors for five years; she currently serves as the chair. SAM is also a member of the Pennsylvania Self Storage Association and Quill was inducted into its hall of fame on May 9, 2024.
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