HAI/COLTEN GONZALEZ-HILL DESIGN


FLY SAFE By Chris Hill


Is Our Reluctance to Share Killing Us? WATCH


Randy Rowles on Rating


Your Safety Intelligence


Reporting safety events can uncover hazards, reveal mitigations, and save lives. So why aren’t we doing more of it?


“W declared. “Congratulations,” I replied with thinly veiled frustra-


tion. “Do you think any OTHER operator might encoun- ter this same issue but fail to find and fix it before it led to a costly mishap? Wouldn’t it be GREAT if we could alert them before that happened?” I occasionally engaged in conversations like this one


in my previous role as a safety auditor in a different orga- nization. Exasperating exchanges like these underscore how easily operators could help others avoid the same, preventable mistakes if only they’d share a lot more information with each other. Our desire to suppress critical safety information is killing us and causing serious reputational damage to the


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E CORRECTED THAT RIGHT AWAY, so there was no need to report it,” the grizzled maintenance officer


helicopter industry. Why do pride and embarrassment so often prevent us from doing the right thing and helping to prevent costly repeat events? Our flawed expectation of a zero-defect industry has been historically unkind to those who make mistakes, or worse, have had the audacity to admit one while revealing a systemic problem. Many company leaders lack even the basic curiosity


to uncover the root causes of a problem and instead attempt to sweep it—and the employees involved— away. I can still recall the words of one of my former executives when they were informed of a costly opera- tional mishap. “What happened, and whom do I need to fire?” The opposite of a just culture, the “blame, fire, and


forget” culture hasn’t yet been eradicated. Its continued existence supports the claim that senior executives are


66 ROTOR MARCH 2022


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