point of sale...point of sale... VOYAGER AppROVED UsED VEHIcLEs wORRY FREE
Do you want a used taxi with none of the worry? Voyager MPV offer a Guaranteed Taxi Test Pass with every Voyager Approved Used
Taxi and much more to ensure a stress-free purchase. At Voyager when it comes to buying a vehicle whether it is new or used the attention to detail and approach to great customer service is exactly the same. To ensure a smooth purchase Voyager offer a long list of services and extras as part of the vehicle sale to make the whole process as easy as possible for the customer, including: - • Full Voyager Taxi Point Check • Full Hackney Spec Conversion • 6 Months Road Tax Licence • Euro 6 Vehicles • Full Service • 12 Months MOT • Full Brake Health Check • Full Valet • 28 Day Voyager Warranty • Guaranteed Taxi Test Pass • Calibrated Metre. “At Voyager MPV we pride ourselves on great customer service regardless of the sale. Whether our customers are buying a new or used taxi or even if our customer is only buying a set of screws, the level of customer service is exactly the same. “I believe it sets us apart from our competition, as a family run company, we understand the value of great customer service and great value for money from start to end of your buying experience. And even onwards as you own the vehicle, this is why so many of our customers come back to us when they want to change or upgrade their vehicle.” Emma, Customer Services at Voyager
Voyager Approved Used Vehicles will come with the Voyager Full Hackney Spec conversion, including: • Wheelchair kit, 4-point strap system for wheelchair • Choice of three meters • Magnetic LED top sign • Heavy duty floor covering • 3 Rear facing, full size tip seats on quick fold system • Two-way intercom • Underfloor ramp • 3 Point seatbelt system • 3 Stage taxi locking system. • Bulkhead and screen.
Voyager have a number of used vehicles for sale, for further information call the Voyager Team on 01270 256 670, visit the website on
www.voyagermpv.co.uk or see our advert on page 31.
MAKING I.T. wORK IN A TAXI/cAb cOMpANY
Most owner-managers of SME taxi/cab businesses are faced with increasing regulatory burdens,
local authority red-tape, higher costs and recruitment headaches. They work long hours running the day-to-day business, keeping customers happy, trying to find good drivers and remaining profitable so that it's all worthwhile for themselves and their families. One of the key success factors is having an IT system that can automate the grinding tasks that many taxi/cab operators and drivers alike have to contend with. These tasks include manual accounting and laborious invoicing to corporate clients, book-keeping and assigning jobs. The last thing they need is wasteful "manual processing" of data and undue duplication using different non-integrated systems such as Microsoft Excel, WhatsApp, Sage/XERO for accounts, or even a despatch system that doesn't integrate everything together. In reality, a proper IT system can dramatically reduce wasted staff overheads so that the people in the business can focus on more productive tasks and this has a really positive and unexpected effect on bottom-line profits. IT systems should also include a Firewall to block hacking, anti-virus protection, Cloud storage and email so that information can be accessed from any device, any time and anywhere. Another much-overlooked factor is the customer-facing website. Most small taxi/cab firms have poor websites that don't work well on mobile
90
devices and don't offer online booking. They merely point to static rates on an online form, or a Contact Us page or e-mail response system. These days, this really won't cut it and will leave most customers disappointed. A solid and powerful IT system not only has to include real-time Website Integration, but also full automation and "back-office" functions as mentioned above. The system should give the customers an easy way to book, as well as track the progress of the driver and communicate instantly from their mobile phone or desktop computer alike. There are also some amazing new technological advancements that can really add value to the customer experience, such as Interactive SMS, IVR (Interactive Voice Response) and Recurring Booking Management, to name a few. Another important requirement is for the Driver App to be able to work with a Taximeter so that the published Tariffs are applied throughout the system. CloudTRACK has over 30 years' experience in helping SME's make the most of IT and are qualified Bbusiness advisors who understand the challenges facing owner-managers.
Call today on 0800 610 2000 for your free business review and discuss how to overtake the competition. Visit
www.cloudtrack.uk or see our advert on page 33.
JANUARY 2020
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