process, as the recordings are each several hours long and it is difficult for new users to navigate to the relevant points in each video.
The team developed a methodology for distilling the information by considering how the information could be used by a project team for informing future work. The key considerations were, structuring the page in an intuitive way for users to locate the information relevant to their query quickly; and in a manner that allows them to understand the topic, any background research, and the related challenges or advantages when consider- ing items related to the topic.
Part of the team
I enjoyed being part of the team, it was satisfying seeing the page come together! I had clear instructions from Farah and Graeme, but I also felt I could feedback where I felt the page could be structured better for the user. Graeme and I are based in the Edinburgh team together; however, Farah was based in Bristol, Matthew in Manchester and Shane in Sheffield, so there was a lot communicat- ing virtually to bring the project together. It was good to have a range of experience levels on the projects, from senior mem- bers of the team to Matthew, one of our
apprentices. The resource is designed to be beneficial to all grades within the firm. My experience of acting as fire engineer on complex projects, and the inconsistency I have witnessed in source information and reference documents, I understood the value in organising the site in a com- prehensible way. It was understood that the resource would only be used if it was seen by users as valuable, and to make the project worthwhile it was important to think of the end-user throughout the process.
Access and engagement
A key advantage of SharePoint was that users have experience with the platform. Arup use SharePoint for hosting project sites in our everyday work. Furthermore, the modular nature of SharePoint allowed a simple structure to be build relatively quickly, without the need for deep coding skills, making it an accessible platform for non-experts. One challenge with working with SharePoint was that pages could not be worked on simultaneously by differ- ent users; therefore, it was essential to plan out who would work on which topic pages when and when the pages would be checked for quality assurance purposes. I have presented the resource to the fire team at both a local, national and
international level at various CPD ses- sions, since the page went live. The page is actively discussed when staff members are querying topics which are covered by the page, and users are encouraged to use the page in the first instance when looking for information. The page is impacting the work of Arup staff by providing a con- sistent starting point for decision making during everyday work. The project has been updated to include the Phase 2 of the Inquiry, and will continue to be updated per feedback from users.
I would like to thank my team for work- ing with me on the project and I hope to continue to be part of teams which prioritise shaping a culture of learning and striving for improvement within the construction industry and beyond.
CILIP Conference 2025
During my talk, I will explore themes relating to learning from disasters and how knowledge management can lead to a deeper embedding of lessons learned and prevent disasters from repeating. Dele- gates can expect to take home a greater understanding of how highly technical information can be distributed to a wide audience to allow large scale upskilling within the construction industry and beyond. IP
Summer 2025
INFORMATION PROFESSIONAL 31
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