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StoryGen, horror edition, immersive multimedia experience for library users.


cover our content (physical and otherwise), we are experimenting. The language we are using in our latest prototype is the infinite feed from social media. The best way I can describe this is a healthy fascination! To be fascinated by exploring more, broad- ening horizons – rather than to be sucked into the echo chambers of polarisation.”


Beyond the core


That spirit of experimentation and explo- ration in the digital world is helping to develop more than the NLB’s core services. It is opening new ways of engagement with collections. Artificial Intelligence is helping to unlock archives in ways that were hard to imagine just a few years ago, and again it is the library team that is leading this innovation.


“The impetus is always to create a memorable experience that will bring joy, especially when you least expect it,” says Gene. “I find that in the process, we also solve a lot of problems. So recently we have ventured into rethinking the storytelling and reference service with a leg up from Gen AI. That is important – a leg up and not taken over fully by Gen AI.” Gen AI has been utilised in a number of projects for NLB, including StoryGen and ChatBook – two projects that deliver engagement in different ways. Gene explains: “We asked ourselves the ques- tion: how can we leverage Gen AI to draw from our wealth of resources from our


18 INFORMATION PROFESSIONAL


libraries and archives – published books, research materials, and other trustworthy sources – to answer any questions that patrons may have.


“ChatBook is a chat service, but what makes it unique to the NLB is that it is closely connected to collections, helping patrons to discover answers specific to the Singapore’s libraries and archives. StoryGen use Gen AI to create immersive multimedia experiences for library users,


drawing on NLB resources. Gene adds: “We had a lot of fun. We recently even did a haunted house edition with a horror base story written by a notable Singaporean writer!”


Again, in-house teams were pivotal to the whole process. Gene says: “Our internal team of librarians, archivists and I worked very closely with tech partners to build these, testing in limited proto- types rigorously and then scaling up for


ChatBook service. Summer 2025


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