NEWS
Sign up for October
Libraries Week Libraries across the country will be show- casing how they bring communities together for a wellbeing-focused Libraries Week which will run between 8–13 October. All libraries – public, school, university, have services that play a role in combating loneliness, providing space for reading and creativity and supporting mental health. Libraries that take part will have access to logos, publicity material and toolkits to help marketing and are being encouraged to link up with local choirs to bring the joys of singing into the library on 13 October. Register, start planning and stay up to date as more resources become available at
www.librariesweek.org.uk
Romance awards
The Romantic Novelists Association wants librarians to make nominations for the RNA Awards 2019.
The inaugural Popular Romantic Fiction
will follow an electoral college system with voting power split three ways between booksellers, librarians and bookbloggers/ reviewers.
A spokesperson said: “We’re looking for the book that is constantly reserved in libraries, always being picked up in book shops – the book that you read and can’t stop raving about.”
Up to three titles can be nominated at
https://www.surveymonkey.co.uk/r/29F96FB.
Drop in young users
The Government’s latest Taking Part survey has seen a decrease in the number of adults who have used a public library to 32 per cent in 2017/18, down from 34 per cent in 2016/17. The report said: “The only significant change... was a decrease in the proportion of those aged 25-44 who had used a public library service from 38 per cent to 35 per cent.”
Geographically, it said public library use was relatively similar across the two sur- veys, although London saw a decrease in users from 39.9 per cent in 2016/17 to 34.1 per cent in 2017/18.
8 INFORMATION PROFESSIONAL
Knowledge management failures costing millions
FAILING to capture knowledge is potentially costing companies billions, and leaving employees frustrated according to a survey of 1,001 employees from US compa- nies. The Workplace Knowledge and Pro- ductivity Report by Panopto said valuable personal knowledge is lost or hidden within many organisations leading to wasted time for staff and lost insights for companies. The report said survey respondents want-
ed to see better organisational knowledge capture and sharing: “Unshared knowl- edge holds back employees in their day- to-day work. They wait for information. They struggle to make progress without it. They duplicate each other’s efforts. Employees depend on unique knowl- edge to be productive, and they want their employers to preserve it.” The survey said employee turnover was
an increasing knowledge problem for large organisations. With turnover rates as high as 16 per cent per year, this im- pacts on corporate knowledge, as well as new starter inductions – making it harder for new employees to grasp the full role. The research points out that formal education and professional training com- bined account for less than 50 per cent
of an employee’s knowledge. Personal experience of the job was a much higher proportion, and employees also said they valued this knowledge more than either formal education or training. Crucially, a large percentage say this is the hardest thing to replicate and reproduce in most organisations. The report says: “At companies with low turnovers, 23 per cent of employees feel it’s very difficult or nearly impossible to access information necessary to do their jobs. At companies with a higher turnover, the fig- ure jumps to 38 per cent.” The report attempted to put a value
on the lost productivity and inefficiency associated with a lack of access to infor- mation and found that large companies (those over 100,000 employees) could be wasting $265m a year. Smaller organisa- tions with around 1,000 employees wasted an average of $2.7m a year. The report concludes by saying: “Pre- serving and sharing knowledge can’t recoup every loss [of an employee]. Even in the digital age, you’ll never have every answer right there at your fingertips. But there’s no reason to accept knowledge loss to the degree it currently happens. Read the full report here
www.panopto.com/ everyday-expertise/
Software blame for breach
TENS of thousands of NHS Patients had their data used without their permission. Clinical records of around 150,000 patients were used for audit and research purposes, despite the patients involved having requested the data be used for their care only. The breach has been blamed on a software error, which meant that requests for data not to be used were collected by GPs but never passed on to NHS England’s IT system. The objections were logged at GP appoint-
ments between March 2015 and June of this year. The reporting error was confirmed by health minister Jackie Doyle-Price in a written statement, in which she insisted “There is not, and has never been, any risk
to patient care as a result of this error.” The Information Commissioner’s Office (ICO) has been informed of the breach by NHS Digital and has confirmed it is inves- tigating. The health minister’s statement went on to say: “The government has the highest regard for data standards and is committed to ensuring patients can express a preference over how health data is shared for purposes beyond their own care.” The software company behind the glitch, TPP, “apologised unreservedly” for the error. A new opt-out system will give patients direct control over how their information is used. Ms Doyle-Price said the move would “prevent a repeat of this kind of failure in the future”.
September 2018
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