IN DEPTH
The KM Standard is coming
Paul Corney and Karen McFarlane refl ect on the new ISO Standard for Knowledge Management Systems.
FOR the past couple of years, national standards committees have been working on the development of an ISO Standard for Knowledge Management Systems. Is this a big deal? How have we got here? Will it have an impact? Who is likely to benefi t? What does it cover? We would like to stress from the start that the new ISO BSI Knowledge Management Systems Standard is a standard of princi- ples. We believe, contrary to some in the Knowledge & Information Management (KIM) community, that there is real value in having a set of universally-agreed principles that practitioners can align with. The new standard sets down a marker for future knowledge managers to benchmark activities against. As with all BSI standards, it will be reviewed every fi ve years to ensure that it is up-to-date.
The idea of KM Standards is not new; the British Standards Institution (BSI) fi rst discussed it in 2000.
A long time in the making BSI’s initial look at Knowledge Manage- ment standardisation in 2000 resulted in a publication: Knowledge Management PAS 2001: a guide to good practice. In 2002, BSI’s KMS/1 Committee produced “BSI Position Statement on Standardization within Knowledge Management” which con- cluded: “The judgement of BSI is that, at this point in the development of Knowledge Man- agement, it is too early to attempt to impose too rigid a framework or too narrow a view of this rapidly developing fi eld.” Interestingly it presented a fi gure (see opposite page) to illustrate this conclusion. BSI noted: “…within British Standards there are eff ectively three levels of stand- ardisation that can be applied according to the requirements of the industry at that
26 INFORMATION PROFESSIONAL
Paul J. Corney (@PaulJCorney
paul.corney@knowledgeetal. com) is founder of knowledge et al (
knowledgeetal.com), a UK-based knowledge consultancy and is former Managing Partner of Sparknow LLP. He is CILIP Knowledge & Information Management Ambassador.
Karen McFarlane (@KarenGovtKIM
Karen.mcfarlane@
cilip.org. uk) is Chair of CILIP’s Board of Trustees and chaired CILIP’s Information Management Project. Karen was formerly Government Head of Profession for Knowledge and Information Management and KM lead at GCHQ.
specifi c point in time.
As an area grows in maturity it is generally the case that the documents produced will tend to move up the pyramid, refl ecting the greater consensus within the industry and public. It is important to note that, unless directly referenced in legislation all Standards (and other documents mentioned here) are voluntary documents.”
September 2018
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