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Part of a team


The variety of services on offer in public libraries, means that it would be impossible to list them all here. And the same is true of the roles carried out by staff. Different library authorities will have different job titles, but they will all have one thing in common – no service can be delivered without people.


Development The development team will be working on programmes and projects that improve services. They will identify and respond to community needs, creating and tailoring services that utilise new technology, and ensuring the library is always offering the right mix for users.


Frontline and delivery Frontline staff are the public face of the library, helping users find what they want from the service. They will be focused on customer service and have a broad remit of hands-on delivery, helping to put programmes and projects into practice.


Backend and support There is a huge amount of behind the scenes support involved in running a library service – from analysing data and bibliographic services to procurement and policy.


Each element of a library service supports the others, and without one the others would struggle. No matter where you job role falls, you will be part of a bigger team working together to put information and knowledge in the hands of your users.


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