RISKS TO DRIVERS


7


8. New employees should only be working with freight-exchange platforms after a probationary period


During Loading 1. Ask for the original transport order


2. Do an ID-check on the driver; ensure that it matches with the pre-alert and the picture provided matches the person. Compare the signature on the CMR with the Driver ID


3. Verify the truck/trailer licence plates with the pre-alert; in case of doubt, ask for the vehicle registration papers and verify the plate numbers


4. 5.


Inform the driver that delivery address changes are never allowed


If there is any doubt; hold the loading process


After Loading


Vigilant spoke to another TAPA EMEA member which has successfully eradicated the issues they were suffering when buying capacity on online


freight exchanges. In their experience, the key to avoiding becoming a victim of this M.O. is to implement measures not only during transport planning, but also during loading and in regard to transport follow-up and escalation. For companies using online platforms to source truck capacity, their advice includes:


Transport planning


1. Demand that insurance documents (CMR insurance) and operating licence are provided immediately and check for possible falsifications (i.e. check to see if the requested documents contain different text fonts, text sizes, mismatching „tabs“ or generally look like they are copy-pasted and/or modified using a copier. Fake documents often contain spelling errors or a combination of different languages)


2. Always demand information on the driver (ID), truck, trailer to be provided immediately (no chance of sub-sub- contracting or pre-listing on another freight exchange)


3. Make sure someone reads and verifies the documents provided (can read the respective language)


4. Cross-check all details and verify by phone through the contact details listed in the exchange’s profile. Also check their website for professionalism and check the address on Google maps/street view


5. Be cautious of companies whose ownership has changed recently (use online search engine)


6.


If in doubt, call the insurance company to verify if the policy provided is valid


7. Communicate via phone and email; be extra cautious when dealing with freeware email providers and mobile phones (do not use messenger services such as Skype)


1. Always follow up on the delivery with the customer


2. Time is critical - always take action immediately when the goods have not arrived and the driver/subcontractor does not respond to your communications attempts any more. A few hours can be the difference between getting the goods back or not


3. Make sure you inform the relevant freight-exchange platform immediately


Be extra cautious


1. When questions are asked about the value and/or specific details of the product


2. When shortly before pick-up, the truck or driver is changed


3. During holidays periods, bank holidays (unknown driver)


4. With long distance linehauls that go over the weekend (this is preferred by most criminals to gain a time advantage due to the subsequent delay in discovery/loss reporting)


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