EMPLOYEE AND LEADERSHIP DEVELOPMENT CUSTOMER SERVICE TELEPHONE SKILLS: CONNECTING WITH THE CUSTOMER


From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you. $109


Feb 15 LEGAL


SC STATE CONSTABLE TRAINING PROGRAM: BASIC COURSE


State constables are commissioned by SLED and support SC law enforcement in times of emergency and/or crisis. Prior to registering, candidates must take application to SLED and receive approval to receive the training. Must pass a comprehensive test and qualify with firearms. Yearly in-service training updates are required. Curriculum: firearms, laws of arrest, searches and seizures, evidence, crisis intervention, human/community relations, and SLED policies and procedures affecting constables. Academy does not control any part of the Constable Program or tuition, only provides the training manuals. Offsite weekend sessions meet at the A. Lewis McCarty Firearms Training Center, 357 Landfill Lane, Lexington, SC 29073. See the materials list for required equipment. $649


Feb 12-Mar 28 MW 6 pm-10 pm PERSONAL DEVELOPMENT ADMINISTRATIVE PROFESSIONALS CONFERENCE


Empowering one-day conference for everyone who works in an administrative role. Gain essential skills and information to increase your productivity, take on new challenges, and reach your highest potential. Register early at $199. After March 16, registration is $249. The conference is held at the Columbia Metropolitan Convention Center, 1101 Lincoln Street, Columbia, SC. Registration includes parking, continental breakfast, and luncheon. $249


Apr 26 Th 9 am-4 pm 21ST CENTURY SKILLS


Do you have the right skills employers are looking for? Technical skills alone are not enough to meet employers' expectations for productivity and performance. In a recent survey, employers ranked professionalism, teamwork, critical thinking, and verbal communication as the most important skills in the workplace. This certificate will prepare you to be successful at work by building the core set of skills employers value most. By learning to communicate effectively, think critically, collaborate well with others, and demonstrate personal accountability, you will have the skills to succeed in the 21st century workplace. $763


Mar 5-Apr 9 S M


9 am-4 pm 6 pm-9 pm


NEAST CECDS 763 81 CCCOL CEADM 500 11 ENHANCING YOUR PROFESSIONALISM


Building and maintaining a professional image is key to your success. Learn how to build self-confidence, present yourself professionally, and communicate more effectively. Take away the top traits of true professionalism. $109


Jan 25 Th 9 am-12 pm NEAST CECDS 564 84 PROFESSIONAL PRESENTATION SKILLS


Learn to speak confidently to groups. Whether speaking to groups, making presentations to management, or working with customers, you have a short period of time to get your message across. Learn how to make a positive impression and deliver your message with power and professionalism. $249


Feb 15 Th 9 am-4 pm NEAST CECDS 572 46 HARBN CECON 503 08 CONSTABLE TRAINING UPDATE


For currently licensed State Constables. Changes in laws and new legislation will be discussed. Includes Criminal Domestic Violence (CDV) and Blood Borne Pathogens (BBP). Afternoon session focuses on firearm safety and re-qualification on firing range. SLED requires a yearly update completed by June 30. Class location: A. Lewis McCarty Firearms Training Center, 357 Landfill Lane, Lexington, SC 29073. See the online materials list for important information. $99


Apr 14 S 8 am-6 pm CEOFS CECON 511 19 Th 9 am-12 pm NEAST CECUS 534 33


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COURSE DESCRIPTIONS AND ADDITIONAL CLASS DATES @ MIDLANDSTECH.EDU/training


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