VOLUME 28, NUMBER 3


CONTENTS


9


2021 SENIOR


LIVING EXECUTIVE CONFERENCE


Find out what’s new and what’s coming back: Dining, tech, design— and a timely and practical focus on sales and occupancy.


24 20 39 EACH ONE REACH ONE


The best advocate for a resident may be a fellow resident: A look at several approaches to resident ambassador programs.


DEPARTMENTS


QUALITY IMPROVEMENT


28 Residents help test drive a brain health platform.


WORKFORCE DEVELOPMENT


31 Thought Leader: Watch out for burnout: A guide to prevention and help.


32 Change Agent: Helping staff with basic needs while preserving dignity.


7 EDITOR'S LETTER 34 EQUITY & INCLUSION


36 FROM THE EXECUTIVE DIRECTOR’S DESK


39 THE HEART OF SENIOR LIVING 42 ARGENTUM ADVOCATES 48 PEOPLE AND PLACES


A COVID-19 TREATMENT SAVING LIVES


Keeping residents out of the hospital with monoclonal antibody treatment.


CALLING WWII VETS: YOUR PLANE IS HERE


Operation September Freedom is seeking WWII veterans to take for an unforgettable flight in vintage aircraft.


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STARTS WITH YOU


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