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QUALITY IMPROVEMENT


Expanding Resident Programming Through Technology


By Cynthia Helzel T


hanks to rapid advancements in technology, communities now have more options than ever when it


comes to programming for resident engage- ment. Options such as easy to use tablets, live-streamed educational programs, and large touch screens have opened a new world for people at all levels of care. From the independent living resident who misses traveling around the world to the resident with memory decline, almost every resident can find something of value in today’s resi- dent engagement technology. Providers and care staff benefit as well.


Residents who are more involved in life are happier and healthier, whether that engagement comes in the form of a weekly craft class or their favorite digital content. Communities are also using technology as a differentiator in a competitive marketplace. Prospective residents and their families are demanding it as a way to stay connected to each other and to the world at large. Here’s a look at three of the latest tech offerings for resident engagement:


Live Living Network: Interactive online programming in real time Lifelong learning is made fun and accessible for senior living residents via the Live Living Network, which offers presentations live- streamed via the internet from noted mu- seums, arts organizations, zoos, aquariums, and other cultural sites around the world. “It gives residents an ability to get in front


of content that they might physically not be able to get to,” said Doug Ashton, CEO of the Live Living Network and its parent company, Streamable Learning. The company partnered with Maplewood


Senior Living’s Center for Aging Innovation and Technology to pilot and develop the


24 SENIOR LIVING EXECUTIVE JULY/AUGUST 2018


An example of programming available on the Live Living Network is this online learning program about owls produced by The Center for Birds of Prey.


Live Living Network. “Our residents are very interested in lifestyle, cultural activities, music, and lifelong learning,” said Brian Geyser, vice president of clinical innova- tion and population health for Maplewood Senior Living. While Maplewood provides opportunities for its residents to participate in enrichment outings and brings speakers and performers to its communities, the Live Living Network presentations are another way to augment those activities, especially for residents who have difficulty going out- side the community. “When we discovered the Live Living Net-


work, that became another avenue through which we can offer these types of experi- ences,” Geyser said. “The program can be happening in all 14 of our communities at once, live from the location, which is some- thing that we’ve not been able to do before.” A June 2018 pilot launch of the network


offered programs such as “A Tour of the Hemingway Home in Key West” from the


Ernest Hemingway Home & Museum in Florida, “A House Divided” from the Amer- ican Civil War Museum in Virginia, and “Chocolate: From Treasure to Treat” from the Royal Botanical Gardens in Canada. One of the more impressive programs in


the pilot schedule was a presentation from the Grand Canyon National Park. Speaking from a studio at the site, the presenter was able to show video images and photographs of the various rock formations, animals, and plant life in the park. “It was quite astound- ing,” Geyser said. The first full series of programs will be-


gin broadcasting in September 2018. Each program lasts 40 to 60 minutes and includes opportunities for online interaction between residents and the presenters. “Technology is making it possible to get


to places and experience things that you may not have the time, money, or capabil- ity to specifically visit,” Ashton said. It also offers senior living providers a convenient


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