How the UK Security Industry is facing today's top challenges
Harnessing Artificial Intelligence effectively
Internally, AI-powered systems show considerable potential for complex administrative tasks. Scheduling represents a particularly promising area, where AI could potentially process multiple variables – personnel availability, site- specific requirements, client preferences and regulatory compliance obligations – whilst reducing administrative burden on management teams. Similarly, AI capabilities could analyse extensive operational datasets to identify trends and opportunities that would require considerable time for human analysts to detect.
Adapting to regulatory changes
Martyn's Law received Royal Assent in April 2025, fundamentally changing how security providers approach client relationships. The legislation transforms security from an optional service enhancement into a legal compliance requirement for many venues.
Where security companies previously competed primarily on cost and basic service delivery, they now must demonstrate competence in regulatory compliance, staff training standards and documentation systems. The legislation creates a clear divide between providers who can support client compliance and those who cannot.
For security companies, adaptation is not optional. Those who can demonstrate regulatory competence will strengthen their market position, whilst those who cannot risk losing clients to competitors who understand compliance requirements. The legislation effectively raises the professional bar for the entire industry.
Strategic adaptation for long-term success
The UK security industry has consistently demonstrated its ability to adapt to changing requirements. The current period, whilst challenging, presents opportunities to develop a more
© CITY SECURITY MAGAZINE – AUTUMN 2025
www.citysecuritymagazine.com
professional, efficient and strategically valuable sector.
Sidney Shepherd
Enterprise Account Executive, TEAM Software by WorkWave
www.teamsoftware.com
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