EDITOR’S LETTER


We are delighted to bring you this fifth issue of The Future of Retail digital supplement which this time around focuses on that all-important issue of customer engagement.


Fostering loyalty in customers is becoming ever more crucial as retailers face fierce competition on the high street and online. In this issue, we take a look at the latest thinking on how to develop a customer-centric focus across organisations and how to connect with customers across multiple channels.


In addition to our thought leadership articles, the issue also features interviews with Stephen Hall, former group head of creative at New Look, and Karen Harris, managing director of digital at the Intu shopping centre chain.


We are now planning the next issue which will be on the subject of payments and due out in mid-July.


In the meantime, we hope you have an enjoyable read.


Angela Beevers Editorial project manager


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