THE MAGAZINE FOR THE DRAINAGE, WATER & WASTEWATER INDUSTRIES
NEWSDESK
from initial enquiry to final invoice, from daily vehicle checks to customer ETA messages; using BigChange has made our lives a million per cent easier.”
Prior to selecting the BigChange job management system, which incorporates customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, Technical Drain Solutions used a different field service management solution which struggled to keep pace with a busy, fast changing operation. “We looked at a number of solutions but BigChange was by far the easiest to use and, having tested in our operations department and with our field engineers, was the only solution for us.”
Using BigChange, Technical Drain Solutions has transformed the management of its mobile operation with all enquiries, whether from new or existing clients, recorded in the CRM. Quotes can be automatically generated and, once accepted, easily converted into a job, with all the necessary supporting information attached. Once it’s ready for scheduling, intelligent algorithms allocate resources based on specific job constraints, route optimisation and availability.
Using the BigChange app, which runs on any mobile phone or tablet, engineers can access relevant site histories or equipment specifications and record job details, including date / time stamped photographs, videos and signatures, as well as any parts used. These details are automatically shared with the back-office system and communicated to the customer as proof
Operations Director Jake Murphy
of completed work and are then used to produce accurate invoices.
“The visibility that BigChange gives us is incredible,” Murphy continued. “Engineers know in advance what their day, and even their week, looks like and management and back-office staff can see where an engineer is at any given point. We can compare planned versus actual and respond accordingly and even compare productivity levels offering incentives or interventions as appropriate.”
Technical Drain Solutions also uses BigChange to manage its growing fleet of specialist vehicles, which ranges from a 40- tonne artic lorry, through different sized vacuum tankers, to service vans. At the start of each day, engineers are guided through a range of daily vehicle checks and alerts for regular maintenance and ensuring driver safety. Other events, such as insurance renewal and MOT reminders are automatically generated by the system and sent through to the back-office. Driver behaviour alerts, including flags for harsh braking, speeding and idling, are also improving Technical Drain Solutions environmental impact and health and safety and minimising vehicle wear and tear.
With its headquarters in Rainham Essex, Technical Drain Solutions has been offering a professional quality service to facilities management companies, commercial property owners and domestic customers since 2007. Technical Drain Solutions specialises in CCTV surveys, waste removal, drain cleaning through to excavations, repairs, replacements and new builds, with both Planned Preventative Maintenance programmes and reactive emergency response call-outs.
bigchange.com FOLLOW US December 2023 | 53
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